This solution article talks about an email that was sent out to MSN/hotmail customers stating that they need to update their payment information for their Windows Live Hotmail Plus service. Please note that this email is not authentic. Customers are requested to report... More

This article provides resolution to the error "User not authenticated" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The message could not be sent because the server rejected the sender's e-mail address... More

This article provides resolution to the error "Unable to logon to the server using Secure Password Authentication" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: Unable to logon to the server using... More

This article provides resolution to the error "The connection to the server has failed" reported by users who can't send or receive e-mails when using an e-mail client especially Outlook Express. Error: The connection to the server has failed. Account: 'Hotmail', Server... More

This solution article describes the differences between the Windows Live Web Messenger and Windows Live Messenger. Windos Live Web Messenger (WebIM) is a limited version of Windows Live Messenger. The following Windows Live Messenger features are NOT available in Windows... More

This solution article provides information about the delay in updating presence on WebIM or Messenger contacts in people page. Symptoms: - Customer signs in to Messenger, but shows as offline for friends. - Customer signs in to Messenger and some friends also sign in... More

This solution article provides information aboue the new keyboard shortcuts introduced with Hotmail Wave4 M1 release. Lots of keyboard shortcuts, including shortcuts to match both Yahoo and Gmail have been added in the new Hotmail Wave4 M1 release. A new page in Options... More

This solution article gives you information on the new features that are added and the features that have changed with the Hotmail update which starts on August 31st 2009. Please Note: Since we rollout in a staggered approach not all users will see the change on the... More

This solution article will give information to users who are experiencing an error message indicating their message is blocked as our junk filters found something suspicious. Symptoms: Users will experience the following message when sending a mail: "Our junk filters... More

This solution article provides information about the incorrect storage limit shown for your Windows Live Hotmail client in email clients. Symptoms: Customers who have configured their Hotmail account in email clients see that their storage limit is 500 GB. This information... More