I have 8 years of experience in support of MSN and Windows Live products, starting with Tier 1 phone support for MSN Internet Access. My current job role as Escalation Engineer puts me as the top escalation point within Windows Live Hotmail support.

Please do not send me private messages or emails requesting support - due to the volume and nature of this site, I will not be able to respond to these types of requests. For more information about the community and how to post a quesiton, please read our FAQ located at https://windowslivehelp.com/help.aspx