I am not able to download document files attached to my incoming hotmail messages. I have tested wps, rtf, and docx messages. When I click on the attached files, and click "save", I get "getting file information". This keeps going on and on indefinitely, so I click cancel. If I right click on the file, I get "Internet Explorer cannot download". I have Internet Explorer 7.  I tested these files sending them to myself.  Thank you for any help you can give.  Selecting "remember me on this computer" makes no difference.  I have been able to download photos I have received in emails from friends and family.

Joseph Raeth:

I am not able to download document files attached to my incoming hotmail messages. I have tested wps, rtf, and docx messages. When I click on the attached files, and click "save", I get "getting file information". This keeps going on and on indefinitely, so I click cancel. If I right click on the file, I get "Internet Explorer cannot download". I have Internet Explorer 7.  I tested these files sending them to myself.  Thank you for any help you can give.  Selecting "remember me on this computer" makes no difference.  I have been able to download photos I have received in emails from friends and family.

 

The issue you’re having when downloading attachment could be due to a lot of reasons and the most common one is a problem with the browser being used. This is often resolved by optimizing your browser and clearing your temporary Internet files. To know more about this, please visit:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!6203.entry

Note: If you are using a browser other than Internet Explorer, please see the Help section of your browser or contact the appropriate support team.

If you have a firewall or other security software installed, please disable this software for troubleshooting purpose. You can enable it afterwards.

I am unable to download document files attached to my incoming messages. when i click on these files it takes me back to my account start page.

how can this be resolved?

thanks

Hi kushie103, 

I suggest that you optimize your browser to isolate this. You can visit the link below to know how:  

https://windowslivehelp.com/solutions/accounts/archive/2009/03/03/How-to-optimize-Internet-Explorer-browser.aspx 

Also, if you're running any firewall/pop-up blocking/antivirus software, I suggest that you add the following domains to the safe list:    

- hotmail.com

- msn.com

- passport.com

-live.com  

If you're not sure how to do this, contact the manufacturer of the Internet filtering software that you're using for detailed instructions. 

If this does not work, try to temporarily disable their firewall/proxy/antivirus to check if this is causing the problem. 

It also helps if you can tell if this happens only on your computer or when using another one. Does accessing another Windows Live Hotmail account on your computer give the same result? Are you encountering any error message?  If so, please post the exact error message.