When I go to writing a new e-mail, everything shows up on the screen, but when I send it.  The body of the e-mail does not show up to the receiver.  What can I do?  Thanks

genepba:

When I go to writing a new e-mail, everything shows up on the screen, but when I send it.  The body of the e-mail does not show up to the receiver.  What can I do?  Thanks

Hi genepba. We need to properly investigate your issue. Please send us a test message to our account and we'll see if we will receive your message as blank.

Use your username "genepba" as the subject of the message for easy tracking. Let us know if you sent the test message by replying to this post so we can check your email at once. I'm giving you our test account on the Private Date Area just below my post.

 

Test e-mail send out at 10:32 EST

@ genepba

We've received the information you sent. For investigation purposes, please provide us a FiddlerCap trace of your account.

Fiddler is a diagnostic tool, which will tell us exactly what is generating the issue you have experienced. This will take a few minutes to do, and it requires extra steps on your part. Your privacy is very important to us. I assure you that no personal or account information will be passed in the Fiddler trace.

To know how to download and install the Fiddler, please visit: 

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!208.entry

In addition to the fiddler trace, we also need you to provide us a copy of your computer's MSinfo file. To start Microsoft System Information, please follow these steps:

For Windows XP:

1. From your computer desktop, click “Start”
2. Click “Run.”
3. Type "msinfo32.exe" (without the quotation marks) in the Open box
4. Click “OK.” The System Information window will appear.
5. Click “File.”
6. Click “Save.”
7. Save the file as .nfo file.

For Windows Vista:

1. Press and hold the “Windows” key (located in between the “Ctrl” and “Alt” keys) and then hit the “R” key on your keyboard.
2. Type "msinfo32.exe" (without the quotation marks) in the Open box.
3. Click “OK.” The System Information window will appear
4. Click “File.”
5. Click “Save.”
6. Save the file as .nfo file.

Note: You will need to compress both files using a file compression utility, such as WinZip, to be able to attach the files to an e-mail.  You can send the files to our test account and use "genepba" as the subject of the e-mail for tracking purposes.

Lastly, we will also need access to your account. For information on how to give us permission to access your account, please visit the following solution post:

http://windowslivehelp.com/solutions/newvisitor/archive/2009/06/22/things-to-do-before-granting-access-to-your-account-to-support-agents.aspx