Help,

My hotmail account has been hacked. I've noticed over the last week when I sign out it won't fully sign me out as it says I'm still logged into this link: https://ssl.facebook.com/accept_token.php

Obviously something to do with Facebook. Now they have started sending SPAM to all my friends.

I;ve changed my password and security settings, so hopefully that will work, but I figure if they have access to my account, they might know my new password as well.

How can I fix this and still retain my Hotmail account?

Thanks, Emily

Hi Emily,

Thank you for reporting this issue. I have verified that the problem you’re experiencing when signing out from your account is related to Windows Live ID and not due to possible hacking. To resolve this problem, I recommend that you get in touch with the Windows Live Technical Support Team. To contact them, follow these steps:

1. Go to https://support.live.com/default.aspx?productkey=wlid
2. Select one of the help topics displayed on the left panel. 
3. Click Get more help at the lower-right corner of the window then click Get support. 
4. Complete the e-form and then click Submit. 

Moving forward, I assure you that Hotmail recognizes the sensitivity, security and privacy of your account information. However, if you believe that someone has access to your account, I recommend that you reset your password using your alternate e-mail address. This will enable you to successfully reset your password without the information being sent to your primary account. The Windows Live Technical Support Team can also help you with this.

In addition, to keep your account secured, follow the safety measures below:

1. Log out from your account every after your session by clicking the Sign out link.
2. Clear your browser’s temporary Internet files when using a public terminal. Refer to the documentation of the browser that you’re using.
3. Be sure not to click the Remember my password option at the Hotmail Sign In page.

FYI: I moved your post here at the Non Hotmail Questions (Referral) forum.

Hi,

 https://support.live.com/default.aspx?productkey=wlid

For some reason this site isn't working. I am connected to the Internet.

@ IB o ID o IVI

Hi. Thanks for reporting this. I’ve checked the link that you've posted and I was able to go to the Windows Live Technical Support page. In any case, please try this link below:

http://help.live.com/help.aspx?project=liveidv1&market=en-us

i have the same problem as emily, i was hacked on facebook poker i waited for a response off zynga and iv never heard anything back. therefor i think someone has taken over my hotmail.... i have change password and security questions but it always comes back. soooooo any more advice?????????/

@ broggy

Check out this link to know what to do if you think your account has been stolen:

http://windowslivehelp.com/solutions/accounts/archive/2008/10/25/what-to-do-if-you-think-your-accounts-been-stolen.aspx

If the issue persists, you can contact the Windows Live Technical Support about this matter. Just follow these steps:
 
1. Go to http://help.live.com/help.aspx?project=liveidv1&market=en-us
2. Click on any topic on the left pane
3. Click Get more help at the lower-right corner of the window then click Get support 
4. Complete the e-form and then click Submit.

I know why this shows up on my logout screen I just don't know how to get rid of it.

I signed up for Facebook, and in the confirmation email it takes you back to Facebook to log in.

Well I stayed on the sight for a while and then signed out.

I then went back to my hotmail that I had left open the whole time and clicked "sign out".

I have had this ssl.faceboo.com message ever since.

Neither of my accounts have been attacked or hacked.

I get the same problem as all the guys above, but only on my home laptop (which is on O2 network.

Have any solutions been found yet?

I emailed the people on the link given.

Hi kingsnoopy01 and dboxer.

Guys, contact the Windows Live Technical Support to help you out. Celeste G already gave the info on how you can reach them. Please check out her previous post.

who are you? tell me more, a pic would be nice.

Hi, I have this problem as well.  I contacted Windows Live Technical Support Team over a month ago.  I received their little email they send to make sure I am real....but no response to the problem has ever come.  Has anyone else had any luck?  I have vista on my computer if that makes a differance.

@ irratated

Please try to contact them again and inform them that your issue is still not resolve.

Irratated I have the exact same issue as you.

Dave V I am sure he did contact them again.

Why would contacting them again make any difference? Either they have a solution in which case they should give it first time, and incidentally it should be made public here, or they don't have a solution in which case a simple "We don't have a solution" would suffice.

The replies on this thread and on email are all fob-offs plain and simple.

@ dboxer
 
The Windows Live Technical Support should handle the issue you’re experiencing that’s why all we (the moderators here in this forum) can do is to advise you to get in touch with them again, if your problem hasn’t been resolved yet. 

I know that. The fact is I've contacted them and they didn't help, they sent a generic robotic polished version of the "try switching it off and on again", ie they didn't send me an actual fix to this problem. If they had sent that, I'd post it here as I'm sure you or the other posters here would.

I've decided that unfortunately its probably easier to open an email account with a new provider than to get a fix out of the hotmail team (or to even get a reply from them, ie a human reply not the auto-fob-off).