@ jaykuok89
When I say specific Windows Live service I mean the services being offered by Windows Live like Windows Live Messenger, MSN Messenger, Windows Live Spaces, Windows Live SkyDrive, etc.
As of now, I can’t tell if the problem is related to XP service pack 3. To investigate this, please give the ff:
1. What’s your Hotmail account?
2. Where do you click the add button? Is it in MSN Messenger program?
3. Please send us a screenshot of the page where you’re clicking the add button. Follow these steps to take the screenshot:
a. Press the "Print Screen" key located on the upper right hand corner of the keyboard.
b. Open your picture editor (example: Microsoft Paint).
c. Paste the screenshot by simultaneously pressing on "Ctrl" and "V" on your keyboard or by selecting "Paste" on the "Edit" drop-down button in Microsoft Paint.
d. Save the screenshot by simultaneously pressing on "Ctrl" and "S" on your keyboard or by selecting "Save" on the "File" drop-down button in Microsoft Paint.
e. Enter a filename and select JPEG as file type.
f. Click "Save."
g. After that, attach the screenshot in a new e-mail. The e-mail address where you can send the file is located in the Private Data area below.
Put "jaykuok89: https://windowslivehelp.com/community/t/46182.aspx" as the subject of your e-mail for easy tracking and reply to my post once you’ve sent the requested file.