I used to be able to use the MSN Photo Upload tool. Now all of a sudden I cant! Its very frustrating bc I send alot of photos for my job. Now I have to send just 3 or 4 at a time. I tried the whole optomizing Internet explorer. I dnt even get the option to upload the photo tool anymore. I deleted it like they say to and I no longer get the option. My sister uses windows vista the same one I do and she is able to use it just fine. I do not have Vista 64 I use Vista 32. How come she can use it and I cant. I tried asking customer service for help but they can not send me to the right person. What is being done to fix this problem?? I like using the Windows Live mail and I do not wish to discontinue but why wont anyone help me with this problem???? Can a link to redownload it be sent back to me. I tried switching to Firefox and Internet explorer 8 I still dnt get the option to download the Active X. Im very frustrate and would like someone to stop shoving me around and answer my question please. Thankyou very much!!!

Hello Frustrated -

I'm sorry the steps you have taken so far haven't worked. There are a couple of things that we would need before we can help you further. If you could answer the following:

- Is this happening when you go to mail.live.com? I ask because you mention Windows Live Mail, which is our desktop mail client.

- Can you paste the error message you are getting? It will help us to identify areas that may be causing you problems.

Thanks for your patience while we try to help.

-s

I do not get an error message. I have windows live mail. When I log on to my email I use Hotmail.com. So when I first signed up for my email I used @live.com. I went to send photos using attach and it brought up a menu that said photo or file. I clicked on photos. Then the yellow bar came at the top of my screen so I clicked it to download the msn photo upload tool. You can send more pictures that way. It was working fine for a while then it stopped. So now when I click attach it doesnt say photo or file it just brings up the files on my computer and usually only lets me send 4 pics at a time. So I took the steps to optimize my Internet explorer. That didnt work. It never gave me the option again to re-download msn photo upload tool. I had to delete the active x I had bc that was one of the steps. I nolonger have the option to download the msn photo upload tool. Its very difficult to send a client 4 different emails so they can have all of the photos. My sister uses the same vista as I do and her photo upload tool works. I mean I would use hers but she is in another country so thats hard. What can we do to fix this. It was working and now I donot get the yellow bar to install it again.

frustrated101101:

I do not get an error message. I have windows live mail. When I log on to my email I use Hotmail.com. So when I first signed up for my email I used @live.com. I went to send photos using attach and it brought up a menu that said photo or file. I clicked on photos. Then the yellow bar came at the top of my screen so I clicked it to download the msn photo upload tool. You can send more pictures that way. It was working fine for a while then it stopped. So now when I click attach it doesnt say photo or file it just brings up the files on my computer and usually only lets me send 4 pics at a time. So I took the steps to optimize my Internet explorer. That didnt work. It never gave me the option again to re-download msn photo upload tool. I had to delete the active x I had bc that was one of the steps. I nolonger have the option to download the msn photo upload tool. Its very difficult to send a client 4 different emails so they can have all of the photos. My sister uses the same vista as I do and her photo upload tool works. I mean I would use hers but she is in another country so thats hard. What can we do to fix this. It was working and now I donot get the yellow bar to install it again.

Hi. Please verify if you are still experiencing this problem.

I am having this same problem.  I click on photos and it takes me to a blank page.

Please help.

Thank you

1979:

I am having this same problem.  I click on photos and it takes me to a blank page.

Please help.

Thank you

To make sure that your browser settings don’t contribute to your issue, optimize your browser and clear your cache by deleting your temporary Internet files. 
To learn how to do this, visit your browser's Help section for steps on how to optimize your browser's settings.

No one is helping me either. I keep asking for some kind of help and I cant get it. So im just aggravated.

I am still having the same problem. I can only send 3 photos and my sister she has the same computer and she got the option to download the upload tool and she sends alot of photos.

@ Frustrated101101,

Can you provide me your Hotmail/Live e-mail address so we can properly look into this issue? Post it here so we can continue with the investigation.

Yes its {removed email address} Thank You

@frustrated101101

I’ve checked your account and have verified that it is working properly. To investigate this further, please verify if you can attach photos using the Photo option since you’ve mentioned that you’re only able to send 3 photos.

I am still having the same problem. I can only send 3 photos and my sister she has the same computer”

If you’re able to attach photos using the Photo option, it is possible that the photos you’ve attached have large sizes. Free Hotmail accounts can only send attachments up to 10MB in size.

If you’re unable to use the Photo option, I suggest that you try using another computer and verify if you’ll encounter the same issue.

Hi,

I have problem with the photo upload tool at my laptop (windows XP SP2). when I tried to attach photo, it shows me "no pictures in this folder" (But the folder has lots of jpeg pictures)

I have tried optimize my IE. restored to the default setting. Tried to work in the advance tab to ensure it is the same with the other working computer (Yes, other computers are all working fine with the attach photo)

my pictures are small size. And I even tried the firefox, I cannot even find the attach photo function in the firefox.

Please help to solve this issue. Thank you!

@koala bear

Try these:

I. Delete any installed version of the MSN Photo Upload Tool on the computer.
 
a. Start Internet Explorer, "click Tools," and then click "Internet Options." 
b. On the General tab, click "Settings," under "Browsing history" (For IE7) "Temporary Internet files" (For IE6) and then click "View Objects" in the "Settings" window. 
c. In the Downloaded Program Files window, delete the "MSN Photo Upload Tool" file. If you cannot find the MSN Photo Upload Tool file, you do not have the MSN Photo Upload Tool installed or the file has already been deleted. 
d. After you delete the MSN Photo Upload Tool file, restart Internet Explorer. 
e. Sign in to Windows Live Hotmail and then try to send a message by using the MSN Photo Upload Tool. You will be prompted to download the MSN Photo Upload Tool again. If you see the Internet Explorer Information Bar at the top of Internet Explorer window that prompts you to install the MSN Photo Upload Tool Active X control, right-click the "Internet Explorer Information Bar" and then click "Install ActiveX Control." 
 
Note: If you are not prompted to download the MSN Photo Upload Tool, follow steps 3 and 4, and then try this step again.
 
II. Optimize Internet Explorer and then reset the default settings for Internet Explorer.
 
To learn how to do this, please visit:
 
https://windowslivehelp.com/solutions/accounts/archive/2009/03/03/How-to-optimize-Internet-Explorer-browser.aspx

III. Upgrade your browser to the latest version.

You can download the latest version of Internet Explorer by visiting the link below:

http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

I may not be explaining my self right. My sister has hotmail and the same computer as I do. She got the yellow bar asking her to download the active x photo upload tool. She did. She can send alot of picutures in an email. She has sent me atleast thirteen. I dnt have that option. She told me that if you click attatch then it shows photo or file. I dnt get that option so I can download the active x. Im asking how can I get my email to do that???? When I click attatch it just pops up a window that has all my files on it. So im asking how can I download the photo tool???

Ok maybe Im not explaining myself right. My sister she has the same computer as me. Windows visat. When she clicks on her attatch button it says photo or file. When she clicked photo a yellow bar came up on the top of her screen that told her to download the active x photo upload tool. She did. Now she can send me about 13 photos in an email. And when I click on her email the photos are all in the email I do not have to save them. Now I do not have that option. I cant click photo or file bc that never comes up. When I click attach alls it gives me is a window that has all the files from my computer. So when I send photos in an email the person has to download them to their computer. How come my computer doesnt have those options. Thats what Im asking.