Since your issue is with regard to Windows Live Messenger, I moved your post to the "Non Hotmail Questions" forum.
To obtain assistance with this, please contact the Windows Live Messenger Technical Support Team by following these steps:
1. Go to http://g.live.com/0HE_TRACKSTAR_ENUS9/148382
2. Click on any topics on the left panel, then wait for the page to load completely.
3. Click "Get more help" on the lower right corner of the page, then click on "Get support."