When I attempt to compose an email, a bunch of strange characters appear in the message field, and I am unable to type anything in the message field.  This does not appear to be a browser issue, as other Hotmail accounts accessed on the same computer are not experiencing this problem.  This has been occuring for 3 days, even after several re-starts. 

@ Horton22

I would need additional information to further troubleshoot your problem. Please reply to this post and include your Windows Live Hotmail e-mail address. I would also need to confirm whether the error condition occurs when sending new e-mails, forwarding or replying to one.

To further isolate your concern, I would need you to confirm whether you will encounter the same error condition when using another computer with a different Internet connection.

In the meantime, just to make sure that the condition you have described is not browser related, I suggest that you try to optimize your browser’s settings. Please visit MSFT Roopa S’ Solution Article “How to optimize Internet Explorer browser” for instructions on how to do this.

http://windowslivehelp.com/solutions/accounts/archive/2009/03/03/How-to-optimize-Internet-Explorer-browser.aspx

Hi, my email address is {removed email address}.  The condition occurs when sending emails, forwarding messages and replying to messages.  However, the condition did not occur on another computer with a different internet connection.  I have optimized my Internet Explorer browser, but this didn't help the problem. 

@ Horton22,

I've checked your account and found it working properly. For additional troubleshooting, please follow these steps and let me know if the issue persists.

A. Verify that Active Scripting, ActiveX, and Java are not blocked.

1. On the "Tools" menu, click "Internet Options."
2. In the "Internet Options" dialog box, click "Security."
3. Click "Default Level."
4. Click "OK."

Please refer to the documentation for the anti-virus program or firewall that you are using to determine how to turn on scripting, ActiveX and Java applets.

B. Install the latest version of the Java Virtual Machine:

1. To download the latest version of the Java Virtual Machine, visit the following Sun Microsystems Web site: http://www.java.com
2. Restart Internet Explorer.
3. On the "Tools" menu, click "Internet Options."
4. Click the "Advanced" tab.
5. Under "Browsing," clear the "Enable third-party browser extensions (requires restart)" check box.
6. Restart Internet Explorer.
7. On the "Tools" menu, click "Internet Options."
8. Click the "Advanced" tab.
9. Under "Browsing," select the "Disable Script Debugging (Internet Explorer)" check box, and then click "OK."

I followed the above steps, to no avail.  The characters that appear in the message field (which I am unable to delete) are as follows:

‹„TÝ’ÒL½ÿª¾whcm²¡¼±¡JY-·Œ‚Ê^x9d&ÉXÉLœéì‚YÞÝÉ@vû&=}úœîLw2I0K§ÿÿÆ& #´õë³ÆMÊ79ó-dk¼µ¶ê„ƒ}Z~ Ê„ñ8AoäºWã°PZ*¯Êoáýüæg™J¹ˆ½7ùz¼’Š2å¹Æ͈Š¹¨\“è,RÂÅÒ°N­IÃˆd<Ýx½ 9%0“BË”õàÏr©C¨ùæÁ[÷ÊH-ʝ2˺™mÇáºÉ`>ûüín¾ü0¸ ó åQæ§É-²’ˆ2óàßöÄs¨ež÷ðª¬nlÈe=—‹cøÇâÝWGÿ.x§›²¹Ä5Fa”¯áeäºÛίëÍ4T<ÇîP‘{ÒDOg"D.Ü Žvÿ,wǃñÈ~0/ œT†¤b:š&NõZëyd[yäç‘Õ‡©n+x&zn÷DA"5 ’1ðá´È_fG\i¼‘øQÉì{µ¬àh¼m;„žÓt &bL ÿ„´F¢ž‘;¯>„Ñ“¢Tfæsèªêb¥QÙm¹×ßAȦfD3û’À¶­”ß3'”™¾ßŠ÷áñĬž¢ítž›ÐÁ 1,2f”öÍ7΅ƶ&ütèh“›šP}ìü«&+I7 E* õ­fWÇ$œ²È´¤Íž«‚Y{j•n“ëöß÷wJ=Xå

@ Horton22

To further investigate on your issue, please send us a Fiddler trace of your account to our test account and put "Horton22" in the subject line of your e-mail for tracking purposes. You may reply to this post to inform us that you've already sent the file.

A Fiddler is a diagnostic tool, which will tell us exactly what is generating the issue you have experienced. This will take a few minutes to do, and it requires extra steps on your part. Your privacy is very important to us. I assure you that no personal or account information will be passed in the Fiddler trace.

To know how to download and install the Fiddler, please visit:
http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!208.entry

I have sent the Fiddler trace, and amazingly, when I sent the email to your test account, the problem seemed to be resolved (I was able to type in the message field)!!  That was not the case 5 minutes earlier.  Anyway...

Hi Horton22, 

It is nice to hear that your issue has already been resolved.