Hi ivy teoh,
Are you having issues with Windows Live Messenger or when accessing your account via Web? Please post a detailed description of your concern. If you’re having issues with the Windows Live Messenger application, I suggest that you visit the Help page of Windows Live Messenger then try searching for a resolution to your issue. Here’s how:
1. Go to https://support.live.com/eform.aspx?productKey=wlmessenger&ct=eformts
2. Choose your Windows Live Messenger version.
3. Try searching for a resolution using the “Search for” box at the upper left part of the Help page.
If you can’t find anything related to your concern, please contact Windows Live Messenger Team by following these steps:
4. Click on any topics on the left panel of their Help page, then wait for the page to load completely.
5. Click the "Get more help" at the lower right corner of the page.
6. Click "Get support” link to direct you to their email form.