all of the password reset options are not working.  reset instructions are being sent to the account i can't access.  security answer is not working.  any other option, or do i cancel?

Hey there,

You need to get in touch with the Windows Live Technical Support.  They're the proper department that can address your issue.  You can contact them by following these steps:

1. Go to https://support.live.com/default.aspx?productkey=wlid
2. Select one of the help topics displayed on the left panel.
3. Click Get more help at the lower-right corner of the window then click Get support.
4. Complete the e-form and then click Submit.

Note: I've moved your post to the Non Hotmail Questions forum.