Hi Bellesin,
You need to get in touch with the Windows Live Technical Support. They're the proper department that can address your issue. You can contact them by following these steps:
1. Go to https://support.live.com/default.aspx?productkey=wlid
2. Select one of the help topics displayed on the left panel.
3. Click Get more help at the lower-right corner of the window then click Get support.
4. Complete the e-form and then click Submit.
Note: I've moved your post to the Non Hotmail Questions forum.