@ HotTub,
To resolve this, contact the Windows Live Mail Technical Support Team. You can reach their Help site by referring to the link on this solution beside Windows Live Mail.
If you can’t find anything related to your issue:
1. On the Help pane, click on any topic on the left panel then wait for the page to load completely.
2. Click Get more help at the lower-right corner of the window.
3. Click Get support.
4. Complete the e-form then click Submit.
FYI: I moved your post here at the Non Hotmail Questions forum.