I receive quite a few emails that are forwarded from people that use Outlook Express for their email client and they contain attachments that are in .eml format. I am using Windows 7 with Windows Live Mail and I am not able to open these files. At first I got a windows saying I cannot open this file and that I need to set up an association in Default Programs and assign .eml files to open with Windows Live Mail which I did. Now when I try to open the file it will not display. I just get the box that asks me if I want to view the file but nothing ever opens when I say yes. It just ignores me.

Somewhere in another part of this forum it was suggested that the only way you can open an.eml file is to install the program that created it. That means I would have to install Outlook Express in Windows 7 which I would love to do but don't think that is possible with 7.

I installed Mozilla Thunderbird on my computer and it had no problems opening and displaying the same .eml file that Live Mail couldn't. I don't like the idea of having to leave Thunderbird on my computer just to act as a viewer for .eml files.

I would appreciate any suggestions anyone might suggest to fix this problem?

@ HotTub,

To resolve this, contact the Windows Live Mail Technical Support Team. You can reach their Help site by referring to the link on this solution beside Windows Live Mail.

If you can’t find anything related to your issue:

1. On the Help pane, click on any topic on the left panel then wait for the page to load completely.

2. Click Get more help at the lower-right corner of the window.

3. Click Get support.

4. Complete the e-form then click Submit.

FYI: I moved your post here at the Non Hotmail Questions forum.

Hi HotTub

Exactly same problem opening forwarded .eml files.

Have you resolved the issue? I followed the link to the live mail help site, but found it of no use.

@ Tommo32,

Contact the Windows Live Mail Technical Support Team by following steps 1-4 when you're on their Help site.

Thanks for trying, seems it may not be a simple fix.. The response I got from the windows live tech support team is below :-

"I appreciate the feedback you have sent us and after reviewing them, I have determined that we need to engage additional resources to address your issue.  Although I may not be able to get back to your message soon, I would like you to know that this issue has been flagged as "high priority."  I assure you that we are working diligently to have your issue resolved as soon as possible"