“We're doing some maintenance to improve the service. We apologize for getting in your way. Please try again in a few minutes. If it's been more than an hour, tell us you're still waiting.”

This is the message I get several times a day. Have never had this problem last so long. I've had this account for many years. My server is bay130 and my email addy is {removed email address}. This has been going on for days now. Do you know when this mantenance will end? Thanks!

Sandy

Hi Sandy,

It’s possible that the server that hosts your account has undergone maintenance. Maintenance doesn’t take too long and you should now be able to access your account.

If the problem persists, try to optimize your browser and clear your cache by deleting your temporary Internet files. Also, let me know the ff:

- Does the same thing happen when you access your account on a different computer with a different Internet connection?
- Does this issue occur with other Hotmail accounts that are being accessed on your computer?

Still doing it. I cleared my cache. I'm on Firefox if that matters at all?? I don't use any other computer and no other hotmail accounts are used from this computer. Any other ideas? I'm sick of having to rush an email thinking it's going to freeze up on me again. Could you please help. 

SBinDenver:

Still doing it. I cleared my cache. I'm on Firefox if that matters at all?? I don't use any other computer and no other hotmail accounts are used from this computer. Any other ideas? I'm sick of having to rush an email thinking it's going to freeze up on me again. Could you please help. 

Hi!

I would like to request for your permission to access your account to better investigate your concern. This will help us speed up the troubleshooting process. Please visit:

http://windowslivehelp.com/solutions/newvisitor/archive/2009/06/22/things-to-do-before-granting-access-to-your-account-to-support-agents.aspx

Thank you! I got everything up dated! I grant you my permission to access my Windows Live ID!! Do you know about how this will take?

Thanks again!

Sandy

Hi Sandy,

I've escalated your concern to our Escalation Specialists. They’ll immediately investigate and contact you about this issue.

Note: You can also check their response to you by clicking the subject of your post under “My Escalations” located at the right side of the Windows Live Solution Center page.

Thanks for passing this along. I still haven't heard back from anyone on here or via my alt email.

Sandy, our Escalation Specialists are still working on your problem. Your patience is highly appreciated.

BTW, try signing in to your account from time to time to verify if you can already access your account.