I have been experiencing problems downloading attachments since yesterday. At first it sent a message asking me to sign in and select the "remember me on this computer" option. I did that but to no avail. whenever I click on the attachment absolutely nothing happens. I have tonnes of urgent mail with attachments Ineed to open. What do I do?

I think the first resolution you did was for a different attachment issue and it has nothing with yours.

As an initial troubleshooting to your issue, try optimizing your browser. Visit the link below for the steps on how to do it so that we can confirm that it's not contributing to this issue:

http://windowslivehelp.com/solutions/accounts/archive/2009/03/03/How-to-optimize-Internet-Explorer-browser.aspx

If you are running any firewall software, pop-up blocking software, or antivirus software, we suggest that you add the following domains to the safe list of your respective Internet filtering software:  

hotmail.com
msn.com
passport.com
live.com

If you are not sure how to do this, contact the manufacturer of the Internet filtering software that you are using for detailed instructions. If you are using the Microsoft Windows Internet Connection Firewall, visit the following Web site for information:

http://support.microsoft.com/default.aspx?scid=kb;en-us;875356

I tried optimizing my browser as adviced but it didnt do any good. I alos dont have any fire-walls, and pop-up blocking software. What I find really weird is this problem just started all of a sudden. I used to download attachments from this same system with no problems at all, so Im guessing its not an issue with my system / browser. To prove this point, I even opened a YAHOO account and forwarded the mails I couldnt view/download on my hotmail and to my surprise, I was able to download all of them. The same problem also occcured whne I tried with my husbands laptop.

Please help me sort this out ASAP as I dont want to change e-mail addresses, Iv been using this one for 11 years now.

zainab mohammed, to speed up the investigation of your problem, post the following information here:

- Your Hotmail e-mail address.
- Confirm if other Hotmail accounts accessed on your computer experience a similar problem.
- Confirm if your husband’s laptop computer is using the same Internet connection as the computer where you first encountered the problem. If this is the case, try using a different computer with different Internet connection and let us know the result.
- Verify if an error message appears on the left hand corner of your browser. If there is an error, post the exact error message here (ex. javascript etc.).
- Confirm if the problem happens when opening any of your received attachments.

hi Isabel,

Im wondering if you didnt get the previous email I wrote? Ill try to answer all our questions as I best can though, but you will understand with me that this is getting quite tiring its been 3 weeks now going back and forth.

-my email address is {removed email address}

- YES the other account that has encountered problems with this on my system is my husbands {removed email address}

-My husbands laptop uses the same internet connection as mine, however im wondering why the connection should be an issue. If you read the previous message I wrote, I mentioned that I opened a YAHOO account and each time I forward mails from my Hotmail there, they download with no problems. Im also able to download from other sites with no hassle at all, which leads me to believe its a network problem from hotmail that SERIOUSLY needs to be looked into ASAP. This is almost 3 WEEKS GONE.

- there is no error message on the left of the browser it just acts like the browser is loading but download never happens.

- the problem never happens with any other attachment aside from my hotmail messages. And this was not always the case it just started shortly before i sent the 1st troublwshooting complaint.

I have internet explorer 8 while my husbands laptop is on explorer 7. Hope all the information will help in getting this sorted SOON..mny thx

Even though you can access your attachments through your Yahoo account, we still need you to try downloading them in your Hotmail account in a computer that's using a different connection so that we can fully isolate this. It would also help if you could post here the file types and sizes of those attachments.

done that, no change. File types are MS-word, powerpoint and Jpeg all below 1MB

Thanks for this info, zainab mohammed.

To continue with the investigation of your issue, we want to ask for permission to access your account. Before you grant us access, please review this link first:

Things to do before granting access to your account to support agents
http://windowslivehelp.com/solutions/newvisitor/archive/2009/06/22/things-to-do-before-granting-access-to-your-account-to-support-agents.aspx

I grant you my permission to access my Windows Live ID.

Hi zainab mohammed,

Thanks for clearing that up for me. We’re going to need you to provide us with a FiddlerCAP trace of your account

A FiddlerCap is a diagnostic tool, which will tell us exactly what is generating the issue you have experienced. For instructions on how to install FiddlerCap, please visit:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!208.entry

Note: This will take a few minutes to accomplish.

Your privacy is very important to us. I want to assure you that no personal or account information will be passed in the FiddlerCap trace.

Thanks

I have done that I must tell you this is REALLY getting EXHAUSTING and seems to be unending. Its making me think Im probably better off sticking to my newly opened YAHOO account. I just downloaded FiddlerCap and followed the instruction but I have no way of attaching it to this message and sending it down. I mean is this troubleshooting going to end or are we just going to keep shooting mails back and forth?????????? coz no one seems to be offering solutions its just been one mail after the other from different support staff saying to do one thing or the other that still hasnt helped!!!!!!

Hi zainab mohammed.

Thanks for giving us permission to access your account. I've already forwarded your issue to our Escalation Specialists. They'll contact you ASAP to address this.

I am also having the same problem. I think IE8 and hotmail clashes.. I upgraded from IE7 to IE8 last weekend, with no other installation of other softwares. Immediately, I am unable to save "all attachments" for all my emails, which I was able to do in IE7. I had deleted all cookies, add those websites that you mentioned to "safe" list, optimize my IE. But still the same. Pls advise. Thks!

@ WilsonG2000

To investigate your concern, please give me the following info:

- Can you give a detailed description of what happen when you try to save all your attachments? Include the steps you’ve taken.
- Are you getting any error message? If you do, please post the complete copy of it.
- What’s your email address?
- Do you encounter the same issue using a different browser such as Mozilla Firefox?
- Do you encounter the same issue when you access your account using a different computer with different Internet connection?

- Can you give a detailed description of what happen when you try to save all your attachments? Include the steps you’ve taken.

==> When I clicked on the "save all" button, there is no response, ie. nothing happened. But, if I clicked a single file attachment, a pop-up window comes out, and asked me whether to save or open

- Are you getting any error message? If you do, please post the complete copy of it.

==> There is no error message at all

- What’s your email address?

==> {removed email address}

- Do you encounter the same issue using a different browser such as Mozilla Firefox?

==> I didn't install other browser as I only use IE all the while

- Do you encounter the same issue when you access your account using a different computer with different Internet connection?

==> I don't have other computers at home. At work, all email browsers are blocked.