I have three accounts with hotmail.  I am trying to get my e-mail transferred to my gmail account.  Two out of the three are easily linked, but the PRIMARY account that I NEED SET UP is giving me this message "Server denied POP3 access for the given username and password.  Please contact Microsoft's support team for more information on POP access."  Please help, I dont know why this is happening... VERY FRUSTRATING!

Hi hiphopgurl02. I've seen that you have other threads and you were already given the instructions for the correct POP3 configuration. If the settings aren't working for you, we need to properly investigate your issue. Please give us the following info:

 - Your Hotmail account
 - The screenshot of the error showing in your Gmail page

Here's how you can capture the screenshot:

 1. Press the "Print Screen" key located on the upper right hand corner of the keyboard.
 2. Open your picture editor (example: Microsoft Paint).
 3. Paste the screenshot by simultaneously pressing on “Ctrl” and “V” on your keyboard or by selecting “Paste” on the “Edit” drop-down button in Microsoft Paint.
 4. Save the screenshot by simultaneously pressing on “Ctrl” and “S” on your keyboard or by selecting “Save” on the “File” drop-down button in Microsoft Paint.
 5. Enter a filename and select JPEG as file type.
 6. Click "Save."
 7. Send the screenshot to the test account that I've given in the Private Data Area below. (Note: Make sure that you're signed in to this forum to view the area).

I just e-mailed you what you requested!

hiphopgurl02:

I just e-mailed you what you requested!

Hi again. We got your screenshot. After looking into it, I've verified that we need to look more into your issue. We need your permission to access your account. Please see this Solution article to know the things that you need to update in your account before you grant us with your access.

Thanks.

I grant you my permission to access my Windows Live ID.

@ hiphopgurl02

The screenshot you provided did not include the complete error message. To obtain this information, on the screen shot you provided, you still need to click on the "Show error details" link.

Please refer to the steps provided by my colleague to send the screen shot of the page showing the details of the error you have encountered.

I just sent an e-mail with details showing... Hope this helps! The first e-mail however, I forgot to attach the screenshot, the second one has it attached.  Let me know if you need more info. THANKS!

Thanks for the screenshot, hiphopgurl02!

I’ve verified that some users encountered this issue. It was caused by their long passwords. If you also have a long password, try to change it to a shorter one. 

For your reference, check out these related posts:

  http://windowslivehelp.com/community/t/139095.aspx

  https://windowslivehelp.com/community/p/41347/169412.aspx

If the problem persists, please let us know.

 

I changed my password to a shorter one and it worked!!! THANKS!