I have a friend's hotmail account that I email and she cannot get my emails but when the group reply's all she gets it and responds directly to me. I am able to receive from her account fine.  She double chekced her junk mail filter and blocks on her hotmail account and I am not listed as a blocked email. How do I get this fixed?

For investigation purposes, I need you to answer these questions:

1. Is this happening to a specific account only? If it is, what's your recipient's e-mail address?
2. Did you encounter an error message?  If so, include the exact wording of the error message you received.
3. Does the same thing happen when using another computer?
4. What is your e-mail address?
5. Did you receive a bounce message in less than 24 hours?  If so, provide us a copy of the bounce message with full message header.

To do this, please refer to these steps:

1. Right click on the bounced message (near the subject part within the message list.)
2. Choose “View message source.” You will be seeing a new window or tab containing the e-mail message headers and its content.
3. Copy and paste it in the thread.