enelram2, please contact the Windows Live Mail Technical Support Team about your issue. Here's how:
Go to this Solution article then click the link for Windows Live Mail.
After you're directed to their support page, follow these steps:
1. Click any topic at the left side of the page
2. Click "Get more help" located at the bottom right part of the page
3. Click "Get support."
4. Complete the form then click "Submit."
FYI I moved this thread to the Non Hotmail Questions (Referral) forum.