I am trying to close my hotmail account, but keep running into a message that says:

Cannot close {removed email address}

To close your account, you must resolve one or more of the following issues:

I do not have a paid account.

Please help!

Hi Wikee,

I've checked the e-mail address that you posted and found that it does not have an active mailbox. Please confirm if this is the account in question. If so, please contact the Windows Live Technical Support Team for assistance in closing this account. Here's how:

1. Go to http://support.live.com and then select Windows Live ID.
2. Enter any keyword in the Search for: box and submit the search. 
3. Select one of the help topics displayed under the search box. 
4. Click Get more help at the lower-right corner of the window. 
5. Click Get support. 
6. Complete the e-form and then click Submit.