I have had a hotmail account now for a number of years, always with the same e-mail address, which is etched into my brain. It is unforgettable. Anyway, I haven't been to my hotmail page for a few weeks. Today I visited another site and needed them to send me a confirmation e-mail. I entered my e-mail address for them to use. So, when I opened a new tab and went to enter hotmail, I typed in my e-mail address and password and got a message that my e-mail address was wrong. Is this because I haven't used it for a while?

I was unable to access any kind of assistance without opening a new account. But I don't want a new account, I want to be able to access my existing account wiith all my stored mails and contacts etc, including the confirmation e-mail I need right now. How can I get my original account open?

My original account is under {removed email address}

Cornishman, Windows Live Technical Support Team can best answer your questions and resolve the issue. Visit the link below to know where to contact them:

http://windowslivehelp.com/solutions/newvisitor/archive/2009/02/04/how-to-get-support-for-your-non-hotmail-products.aspx

Then follow the steps below:

1. Select one of the help topics displayed on the left panel.
2 Click Get more help at the lower-right corner of the window then click Get support.
3 Complete the e-form and then click Submit.