Dear All,

           Kindly there is a problem in sending mails to hotmail.com when try to send from ( relay1.arope.com.eg) mail server the message is not sent while  ( relay1.arope.com.eg) is trusted mail server with ip with ip address ( 196.219.222.196  ) and has PTR record and this ip address is not listed as spammer

Normal 0 false false false EN-US X-NONE AR-SA MicrosoftInternetExplorer4 <

sherifsoudi:

Dear All,

           Kindly there is a problem in sending mails to hotmail.com when try to send from ( relay1.arope.com.eg) mail server the message is not sent while  ( relay1.arope.com.eg) is trusted mail server with ip with ip address ( 196.219.222.196  ) and has PTR record and this ip address is not listed as spammer

Normal 0 false false false EN-US X-NONE AR-SA MicrosoftInternetExplorer4 <

Did you get a bounce message after sending an e-mail to a Hotmail account?  If yes, please post its complete message header.  Also, verify if elay1.arope.com.eg is the domain used to send those messages or not.  If not, post the exact domain or email address used to send the message. 

Thanks!

here is the post message appears when sending to hotmail Error looking up hotmail.com (MX) while asking ns5.msft.net. Error was: unable to reach nameserver on any valid IP

sherifsoudi:

here is the post message appears when sending to hotmail Error looking up hotmail.com (MX) while asking ns5.msft.net. Error was: unable to reach nameserver on any valid IP

sherifsoudi, I appreciate the information that you’ve given. To properly investigate this problem, I need an unedited copy of the bounce message that you’re getting with its full message headers exposed. Ensure that the following information is included in the bounce message that you'll post here:

Final-Recipient:
Action:
Status: 
Diagnostic-Code: 

I also need you to confirm if arope.com.eg is the domain that’s experiencing the problem sending to Hotmail accounts. If not, post the domain name in question here.

Kindly check the below needed message and i confirm ( arope.com.eg ) is the domain that’s experiencing the problem sending to Hotmail accounts and they still have this problem till now the receipent email is ( {removed email address} )

 

Reporting-MTA: dns; arope3.arope.local

Final-Recipient: RFC822; {removed email address}
Action: failed
Status: 5.0.0
X-Supplementary-Info: < relay.arope.local #5.0.0 smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)>
X-Display-Name: {removed email address}

Thanks for the additional information, but what we need was the full headers of the bounce message. Please post back here with its those information. It would be great if you could confirm if this issue also happens to other Hotmail accounts you're sending e-mails to.

i confirm that he can not send to all hot mail account and there is a all details of bounce emailplease feed me back with your email address to forward the bounce email to you if there is a missing data

 

Normal 0 false false false EN-US X-NONE AR-SA

@ sherifsoudi

I’ve escalated this issue to the Windows Live Hotmail Sender Support Team. They’ll contact the e-mail administrator of the domain you mentioned.

If you’re in contact with them, you may also reply to this post and give us the e-mail address where the Windows Live Hotmail Sender Support Team could contact them. Also, you may advise their admin to go to http://postmaster.live.com and review our policies and guidelines.

 

Thank you for great support . they can contact ENG/mahmoud on email address ( {removed email address} )

 

Thanks, sherifsoudi.

I’ll forward this info to the team.