everytime I click to download an attachment, whether I choose to open or save, the hotmail page disappears and internet explorer closes.  I can open/save the attachment but then have to reopen internet explorer and resign into hotmail everytime.  I am running IE 8 and have tried optimising the browser but problem is still happening.  This has only started in the last week.

@ clint75

Let me know the following info so I can fully investigate:

- What’s your Hotmail e-mail address?
- What’s the exact wording of any error message you viewed?
- Does the issue occur to a specific file only? If it does, what’s the file type and size?
- Does this happen to a specific sender only?
- Does the same thing happen when you access your account on a different computer with a different Internet connection?  
- Does this issue occur with other Hotmail accounts that are being accessed on your computer?

FYI: I’ve moved your post here at the Sending/ Receiving Attachments forum. 

hotmail address: {removed email address}

no error message is viewed; the address in the address bar of internet explorer changes as soon as I click on the attachment, e.g. http:// (numbers)/attach/get attach etc

it happens with all senders and all attachments

yes it happens with other accounts on my computer

it doesnt happen with other computers

Thanks for the information clint75.

I’ve carefully checked your account and verified that it’s working properly on our end. For troubleshooting purposes, I suggest that you add “hotmail.com”, “msn.com”, “passport.com” and “live.com” to the safe list of your respective Internet filtering software (such as firewall software, pop-up blocking software, antivirus software etc.). If you are not sure on how to do this, get in touch with the manufacturer of the Internet filtering software that you’re using for detailed instructions.

If the issue persists, temporarily disable your Internet filtering software. You can enable it afterwards.

If after following the troubleshooting steps above the problem continues to occur, it’s possible that the issue you’re encountering is related to the browser that you’re using. To assist you on this, get in touch with a Microsoft Support Professional who specializes in Internet Explorer. Refer to our Solution article below for their link:

http://windowslivehelp.com/solutions/newvisitor/archive/2009/02/04/how-to-get-support-for-your-non-hotmail-products.aspx

Once you’re on the page, click the link beside “All other Microsoft Products” and then select the version of Internet Explorer that you’re experiencing a problem with.