For the past several days I have not received email notifications when posts are made in Windows Live Solution Center threads. I have the "Email me replies to this post" option checked. I am receiving email from other sources.

My email address is:

{removed email address}

Hi langware. I've checked your account and it appears to be fine.

If you're not getting notifications from WLSC, make sure that you've not selected the "Stop emailing replies to me" link beside "Subscribe via RSS." To check, go to your thread and look below its subject. If you see "Track via Email," click it so that you can receive replies to your posts.

Let us know if your issue persists.

@Jacqui F:

Windows Live Jacqui F:

To check, go to your thread and look below its subject. If you see "Track via Email," click it so that you can receive replies to your posts.

Let us know if your issue persists.

I checked this thread. Below the subject line there are two entries:

One says: "Subscribe via RSS"

The other says: "Stop emailing replies to me"

At the very bottom of this post (as I write it) is a check box with a label that says: "Email me replies to this post". The box is checked.

So it appears that the necessary options have been set (to automatically send replies to me). Yet, I did not get an email notification when you posted in this thread ... and I have not received any email notifications in several days (from any threads where I have posted).

Your thoughts on what could be causing this problem? I do receive email from other sources, so it is not a global problem with my Hotmail account's ability to receive email. It looks like the email notifications are not being send to me by the software you use to run these forums. I suspect you have logs of all email sent by these forums .... check the log for my email address and see the date on which the last email notification was sent .... it will be several days ago.

@mods,

I am still not receiving email notifications from posts in this thread, nor from any other thread I'm subscribed to.

Can you escalate this to someone who can resolve the problem?

@mods:

I am still not receiving email notifications.

@mods:

Can you provide any status on this problem ...  I am not receiving email notifications from threads in these forums where I have subscribed. The last email notification I received was on 10/27 ... four days ago.

I am successfully receiving email from other sources .... only email notifications from WLSC are not received (I suspect the problem is NOT with Hotmail, but with the software used by WLSC to send notifications .... I believe the problem is that the WLSC software is failing to send notifications).

@mods:

Problem is still unresolved .... and no mod has posted in this thread for two days.

This is a problem that does not require the Hotmail Product Team. This is a problem with the software used to run these forums. Is there no one out there interested in fixing that software?

Can you verify if you have chosen “Yes” to the following options from the “Email Configuration” box?

* Receive emails
When disabled you will turn off all site emails (including notifications)

* Receive HTML emails
For email clients that support rich (HTML) email

* Send notifications
When disabled no email notifications are sent for content you are subscribed to

Additionally, please make sure that your “Private email” for this site has not been changed.

You can check these options by clicking the “Edit Profile” link under your name. From there, click on the “Site Options” tab and you’ll see the “Email Configuration” box at the bottom then just click “Save.” Please let us know what happens. Thanks!

@Angela M:

Thank you for your response. Answers to your questions are shown below:

Windows Live Angela M.:

* Receive emails
When disabled you will turn off all site emails (including notifications)

Already set to YES

Windows Live Angela M.:

* Receive HTML emails
For email clients that support rich (HTML) email

Already set to YES

Windows Live Angela M.:

* Send notifications
When disabled no email notifications are sent for content you are subscribed to

Already set to YES

Windows Live Angela M.:

Additionally, please make sure that your “Private email” for this site has not been changed.

Already set to correct email address.

All of the above settings were already set to the correct value. I am still not receiving email notifications. Can you run a search on your notification log files and determine the date/time of the last notification that was sent to my email address? The last notification I received had this timestame in the header:  Tue, 27 Oct 2009 21:14:59 -0700

Thus, it's been over 4 days since I have received a notification, and you can see by the posts in this thread that I have posted several times (in this, and other threads) since that date. Yet, I have not received notifications from those posts. Nor have I received notifications from subscribed threads where others have posted.

By checking the notification email logs, you can determine if any email notifications have been sent to me since 10/27. If notifications have not been sent since 10/27, there there is a problem with the software that sends notifications. If notifications have been sent since 10/27, then there is a problem with Hotmail receiving those notifications. So, checking your logs will help pinpoint the cause of the problem.

@Angela M:

I tried the following experiment ...

Even though all of the settings that you asked me to check were already set to the correct value, I clicked the SAVE button on the Site Options page (I did not make any changes on the Site Options page .... just clicked SAVE). Perhaps that will clear the problem.

@Angela M:

Previous experiment failed .... still no notifications.

I tried another experiment ....

I set the three options you mentioned (Receive emails, Receive HTML emails, Send notifications) to NO (and clicked SAVE). Waited awhile, and then set those options back to YES (and clicked SAVE). Will let you know if I start receiving notifications.

@Angela M:

still no notifications (after last experiment).

One more experiment. I changed my private email address (where notifications are to be sent) to my account at yahoo. Lets see if the notifications arrive at that account.

@Angela M:

No notifications received on my yahoo email account.

So, it appears that the notifications are just not being sent.

I've tried all of the experiments I can think of. Now, it's your turn. Can you check the logs of notifications to see the date/time of the last notification sent to my email address?

@Angela M:

Still waiting for your next suggestions on how to resolve this problem.

@Angela M:

Another day has gone by, and this problem is still not resolved. Sigh.