Until recently, I have been able to forward emails with more than 5 attachments.  Now when I try to do so, I get the message that I am limited to 5 and to delete attachments.  Others have had this problem but I could not find the solution to the problem.

@ 1996P

I would need additional information to further troubleshoot your concern. Please reply to this post and provide your Windows Live Hotmail e-mail address. It would help if you could include the exact wording of the error message that you receive when trying to send e-mails with attachments.

I would also need you to specify the file type and size of the attachments that you are trying to send.

My email address is:  {removed email address}

My wife is experiencing the same problem.  Her address:  {removed email address}

The message is:  You can only have 5 attachments. Please remove some files and try again.

The file types are usually jpg and the largest that I have tried to forward is about 2,500 kb.

This problem seems to have started within the last week or two.

thank you for your help.

1996P, I made back end fixes to your and your wife’s accounts. You should now be able to send or forward attachments properly.

I tried to forward several emails from both email accounts but still received the following error message:

You can only have 5 attachments. Please remove some files and try again.

@ 1996P

Additional resources will be needed to look into this matter. I have now forwarded your concern to an Escalation Specialist, to help look in to your issue.

To check on the status of your inquiry, please click on the “Sending attachments” link under My Escalations at the upper right hand side of this page.

It is now Nov 3 and still no response to my request for help.  Seems to be a simple problem since I was able to send attachments before.

1996P:

It is now Nov 3 and still no response to my request for help.  Seems to be a simple problem since I was able to send attachments before.

As what my colleague told you, we have already forwarded this to our Escalation Specialists. Click the link under the “My Escalations” panel to view their response.