Received an error message while using the Incredimail program to download Hotmail email. 

While downloading my Hotmail e-mail the download jumped from 1 to 30 and when the Incredimail program finished downloading it stated: "Operation Incomplete" and then a pop up window opened which read: "One or more (29 total) messages could not be recived from the (Hotmail) server. For assistance, please contact your ISP." Incredimail Error: Keylib ERROR #28 -> EXP DATE EMPTY.

It's been two weeks since this happened, and the same problem still exists after all the messages are download from Hotmail to my Incredimail program. A total of 29 messages are still hungup on the Hotmail server. They are not in my Hotmail inbox adn Incredimail says it's not their program. Please help.

Try to reconfigure your account in IncrediMail and see if that resolves the issue.

If the issue persists, please post your e-mail address so we can investigate.

Reconfiguring my account in IncrediMail did not work.

My email address is: removed_wl_jordanc

Hi Captain Happy,


I'm sorry about this problem. I've already done a back-end fix to your account, which can help resolve this problem. Reconfigure your Incredimail e-mail client first by using the POP3 settings from this solution blog:

http://windowslivehelp.com/solutions/settings/archive/2009/01/06/send-and-receive-windows-live-hotmail-emails-from-a-mail-client.aspx

I'm new at this so I hope I am doing it right. Incredimail is doing it to me also. All new email is coming through but there are 2 "hidden" messages that it can't download and it gives me the same error message. Can you fix this for me also?

<removed_wl_celesteg>

lathamjr:

I'm new at this so I hope I am doing it right. Incredimail is doing it to me also. All new email is coming through but there are 2 "hidden" messages that it can't download and it gives me the same error message. Can you fix this for me also?

<removed_wl_celesteg>

Have you tried to reconfigure your account on Incredimail?

fyi: I’ve removed your e-mail address from your post so it’ll not be shown to others.

Thanks for the POP3 info. However, I had to reconfiger Outlook Express 'first'...then I reconfigered Incredimail by simply deleting the hotmail account and recreated a new hotmail account by letting Incredimail allow me to choose which option to choose. I picked "Outlook Express" with the new POP3 settings (per the link given me) and everything is back to normal again.

THANK YOU! :-)

How did you get POP settings in Incredimail? It goes to the defaualt http server in mine. Did you put in a different server? Did Outlook Express cleanse the bad files or did support? I use only the Incredimail because of the email archiving capabilities.

Support may have to work on mine also before I can get it to go away. I'll keep trying later. Will keep in touch and wait to hear from support that they have fixed it for me.

@ lathamjr,

There’s a Solution posted regarding setting up using POP3 settings. Here’s the direct link to it:

http://windowslivehelp.com/solutions/settings/archive/2009/01/06/send-and-receive-windows-live-hotmail-emails-from-a-mail-client.aspx

For more information how to set this up using Incredimail, please contact Incredimail team.

Darn! I thought I had the Hotmail problem fixed. Using Pop3, I can now download e-mail, but I can no longer send e-mail out of Microsoft Office Outlook (2003), Outlook Express, or from Incredmail under Port 25. I can ONLY sent outgoing Hotmail email with Windows Live or from the Hotmail website. Please Help.

New errors: Under Outlook Express, the Outgoing error...

The connection to the server has failed. Account:

'Hotmail (1)', Server: 'smtp.live.com', Protocol: SMTP,

Port: 25, Secure(SSL): Yes, Socket Error: 10060, Error

Number: 0x800CCC0E

------------------------
Under Microsoft Office Outlook 2003, the Outgoing error...

Task 'Hotmail - Sending' reported error (0x8004010F) :

'The operation failed. An object could not be found.'

Please Help.

After reading your posts I accidentally started another one requesting help for me. With the advice to and from you I got my Incredimail back to speed. I killed the old accounts and started from scratch. Support said my account looked OK even though I had the phantom messages using the http server through Incredimail. Following is how I directly fixed it. Here's what I put on the other post:

Thank you for the attempt. The default setings from Incredimail routes anything @hotmail.com through the http address with no additional settings possible. I had the time to experiment and think I have the manual workaround. I created the account with anything but @hotmail. I did the POP settings as described in another link and went back to rename the email account as hotmail. It saved the correct email and the manual POP settings. I'll do some test send and receives and post later as solved or not.

The original http setting still has the same two hung up messages but so far the new configuration is good. I included this feedback detail in case it might help the next guy.

I have been 100 percent. I clicked on all 4 boxes involving SSL and authentication. I'll be glad when Incredimail releases a build around their old default settings for hotmail accounts.

Please post here if you are able to send with no phantom messages. Because I still cannot.

Under incredimail, I deleted the hotmail account and manually installed it again, because it makes no difference WHAT you call Hotmail. That name is for your information, so you know what e-mail program is your default and which ones are not. What matters most are the pop3 PORT settings. Under the old http hotmail settings, I still get the 29 phantom message hungup error. But, under the Pop3 Incoming server, I am able to download e-mail with no phantom error messages. I am only getting the error message when downloading from the http hotmail server [Incredimail error #28 is for the http server].

Right now, I cannot get Port 25 with the setting: smtp.live.com to work for Incredimail, Outlook Express, or Microsoft Office Outlook 2003.

I can only send AND received hotmail mesages under Incredimail by using the http server setting. And when I do that, the 29 phantom messages appear and I get incredimail error #28.    

What I meant as the first step is to not use the word hotmail anywhere on the origianl setup step so Incredimail wouldn't go to the default http settings with absolutely no POP settings. After the bogus names with good POP settings I went into the Properties settings and changed the email address and username to @hotmail.com, as well as complete the POP settings that were not available in the first step in Incredimail. 

I was so blurry eyed when I did it at first that I didn't catch that one setting screen was incoming than outgoing settings and the other page was the opposite. After doing the basic settings described in the other email and external link I still had problems until I checked the two authetication blocks as well as the SSL blocks. I don't know how or why it works but it just did. I've still got bad messages but the new settings bypass them.

@ Captain happy

Please check your computer and make sure that the factors listed below are not affecting your ability to send messages. You may also contact your Internet Service Provider and verify if they are blocking Port 25.

a. You may be using the Incorrect SMTP settings.
b. Your firewall software is blocking your e-mail client or the port for outgoing messages (Port 25) is being blocked by your security software.
c. Your router has a firmware setting to block certain communication ports (specifically port 25).
d. Your ISP has blocked access to port 25.

To isolate your issue, I also suggest using port 587 instead of port 25. This will help you to get around any blocks set up on port 25.

@ Lathamjr

I'm glad to learn that you can now access your account using Incredimail.

But, can you SEND e-mail from Incredimail now? I can receive e-mail with the Pop3 setting, but I cannot send e-mail with the smtp.live.com setting. I did a server test and can reach the server, but I cannot send any e-mail out until the server excepts the smtp.live.com setting from my computer. It might be a windsock error, in which case I would need a windsock fix.