I cannot either download or send e-mails through POP3 /SMTP

I have read this forum but seems there is no solution yet!

I've set up my Outlook Express to get and send Hotmail mail via POP3 / SMTP after the announcement of free POP services for Windows Live Hotmail after the retirement of DAV protocol. I have configured OE as described on the Live Hotmail site.

However while trying to connect I was always received an error
"There was a problem logging onto your mail server. Your Password was rejected. Account: 'Hotmail', Server: 'pop3.live.com', Protocol: POP3, Server Response: '-ERR authentication failed', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92"

- I typed my correct user name and password. I copied->pasted them to both OE window and Windows Live Hotmail web interface, web site accepted them, but OE refused!
- I don't use Proxy,
- I connect to the Internet directly,
- My Firewall allows Outlook Express to be connected to the Internet,
- My ISP doesn't block ports 25 or 995.

I am able to connect to other e-mail servers without any problems using POP3 port 995 and SSL or SMTP port 25 and SSL, so that, or my Firewall, or other local settings cannot be a reason for the error.

I have tried configuring other PC that uses  another internet provider to access my Hotmail account – same error!

It definitely looks like PROBLEM exists on the HOTMAIL END!

I have read through this forum but seems there is no solution yet!

Does anyone from the Hotmail can check my account ({removed email address}) on the Live Mail server?

alertt:

Please try to reconfigure your account by following the steps at:

http://windowslivehelp.com/solutions/settings/archive/2009/02/18/how-to-add-your-e-mail-account-to-microsoft-outlook-express.aspx

Note: In step 6, make sure that the"Log on using Secure Password Authentication (SPA)" check box isn't selected.

I have double-checked all settings again!

Everything is correct according to http://windowslivehelp.com/solutions/settings/archive/2009/02/18/how-to-add-your-e-mail-account-to-microsoft-outlook-express.aspx page.

"Log on using Secure Password Authentication (SPA)" check box is NOT selected.

The problem persists!!!

I was right! The PROBLEM is on the HOTMAIL server!

According to the Microsoft Knoledge Base article 309216 "The error 0x800CCC92 or error 0x800CCCD2 occurs when you try to retrieve a message from a POP3 server" at http://support.microsoft.com/kb/309216 :
"Although an error message that may occur on a local computer, the problem actually occurs in Microsoft Exchange 2000 Server. To resolve this issue and prevent error messages on the local computer, an update must be applied to the Exchange server that the Microsoft Outlook application is configured to use or to communicate with."

Could you fix it at all?

Hi alertt,
 
Since your password works when you sign in to your account through the Hotmail site, we must have access to your account to investigate the issue.  To know how to give us your consent, visit the link below:
 
http://windowslivehelp.com/solutions/newvisitor/archive/2009/06/22/things-to-do-before-granting-access-to-your-account-to-support-agents.aspx 

Dear Rosalie,

Thank you for your replies. I will write to this thread from now.

I grant you my permission to access my Windows Live ID.

Hope you will help this time!

@alertt

I’ve forwarded your issue to our Escalation Specialist. They’re going to contact you as soon as possible.

Dear Windows Live Specialists!

Nearly two weeks passed since I had granted you access to my account. But nothing happened! Is anyone doing anything with it?

When can I expect it working?

Thank you

@ alertt,

Try to reply to the Escalation Specialist's post on your My Escalations panel located at the right side of your WLSC page.

I have this exact same issue.  What is the solution for this problem?

Thanks.

DON'T DO ANYTHING WE HAVE THE SAME PROBLEM! IT IS MSN MAIL AGAIN! IT HAPPEN FOR FIVE HOURS LAST NIGHT NOW AGAIN. WE ARE NOW USING GOOGLE MAIL TO WORK. MAYBE MSN MAIL WILL GET THE MESSAGE. THERE ARE OTHER SERVICE THAN WORK.

@ttsaks

If you're having the same issue, please go to the Solution article given by Windows Live Tyrone R in his post and follow the instructions in reconfiguring your account.

You may also go directly to this Solution article. 

cford:

You may use whatever service that fits your needs. On the other hand, if you still want us to investigate your issue, let us know so we can help you out.

Thanks.