I had to switch to the POP3 option for viewing Hotmail in Entourage 2008. I can view the inbox and would like to know what the fix is to having the folders on the Hotmail server also download and be viewable and editable from the Entourage interface.

I am having the very same issue.  I use both Windows and Mac machines and really need to be able to have the same email folders on both, plus the option of accessing them through a webpage for when I have neither machine with me.

This is typical of Microsoft - they have removed access to a service that many people were using and have actually reduced the service available to their customers.  This is the sort of thing that Apple NEVER do, they are so focussed on customer needs.  I cannot believe that Microsoft haven't even made an Entourage version of the Outlook Connector - so even if you pay to use their mail and then pay separately for their email client, one is not fully compatible with the other.  Great work Seattle!!!!!

I am so fed-up with the approach from Microsoft that I am going to be forced to get rid of my Windows machine and migrate fully to Mac if this issue is not resolved by Microsoft within the next few days.  I will also have to migrate my personal mail account from Live to one of the many, more customer-oriented providers. Unfortunately for Microsoft, this will also mean that I will migrate the 40 Windows machines of my entire workforce to Mac too, not that I am fooled into believing for a minute that Microsoft will care!

If anyone hears of a solution to synchronising the server folders from hotmail now that we have all been forced to move to POP access, I would be very interested!

Andy

I have the same issue with folders and I have also been paying  for 2 hotmail account for more than 5 years.

 

Today I have cancelled one of the accounts if this not get resolved asap, I am going to cancell my second accound forever.

I can NOT belive that I am being forced to use a browser to see all my emails.

I can NOT belive that the support is so poor I have been trying for 2 days to get someone to help me and even on the billing system they send me to post my fustrations as client here.

As someone that is paying for a service this is unaceptable

 

Hi guys.

I've taken note of your honest feedbacks.

Only messages saved in your Inbox folder will be synchronized when you access your Hotmail account through an e-mail client program using POP3 Protocol. Messages saved in your personal folder will not be synchronized and will not be moved to your Inbox folder.

What was the reason for MS to inconvinience so many people?

Is there a solution forseen?

 

Here, here Rafael!  I could not agree more - this is totally unacceptable and Microsoft are risking serious damage to their reputation if they do not solve this issue very soon!  Their antipathy to the needs and demands of their customers is getting to be beyond a joke!

The removal of the ability to synchronise your online folders with your local client for offline access is a significant degradation of service and one that I was neither informed or consulted about!  I only purchased Entourage (as part of Office for Mac) a few days before this change was enforced and I certainly would not have bought the package had I known that it was going to lose what I consider to be key functionality less than a week later!!!

I too demand either a solution, within the next few days, or a refund!

@ncmountains:

This has been changed merely due to the increasing storage capacity in Windows Live Hotmail. HTTP/DAV settings has very limited storage limit compared to POP 3 settings.

Hi Guys,

I get your point about the recent changes in the settings.  This has been noted and I'll communicate it to our Product Team.

Thanks.

Perhaps you could have asked your customers whether they would have preferred an increase in capacity or the ability to synchronise folders for offline access?  This is an important lesson in assuming you know better than your customers what they need.

My prime example of the UTTER failure of this transition is - how do you expect people to manage their junk mail if you do not allow the synchornisation of any folder other than the inbox?!?  It makes it IMPOSSIBLE to use a Microsoft client to manage your Microsoft email account because if any mails have been delivered to your junk mail in error then you have no visibility of them.

Perhaps you could also ask your product team to advise us all how they even vaguely thought that these changes were an improvement.

I still require a solution, or a refund of my £120 that I paid for a Microsoft application that, 3 days after I bought it, stopped performing key functionality that I absolutely require.  Microsoft's behavior in this regard is close to extortion - you happily accepted my payments for both my mail service and my Entourage client and then, without any warning, ceased actually allowing the two to work effectively together.

I am actually not satisfied with you providing feedback to your product team - my only question is, WHAT IS THE PLANNED SOLUTION TO THIS PROBLEM AND WHEN WILL IT BE AVAILABLE?

 

If I do not receive a satisfactory response to this requirement within the next 5 working days then I will be instructing my solicitor to commence proceedings against Microsoft to recover my payments to them.  I will also be posting updates on every website I can find, about the disgusting level of support M/soft have offered to their customers on this issue.  It is totally unacceptable to keep getting the fob-off with a "your comments have been noted".

It is with great regret that I have had to resort to this sort of threat in a last-ditch effort to persuade Microsoft to offer a decent response, but their utter reluctance to address the significant and valid concerns of a large number of customers has left me unable to identify an alternative approach.

If anyone else is also now completely despairing of Microsoft actually caring enough to solve their problems then please get in touch with me - a class action against Microsoft has the slim chance of generating enough publicity to obtain a solution, or at the very least to manage to get us refunds of the exhorbitant fees that we pay to them for a service that they have ceased without any consultation, or frankly thought as to the consequences.

WHAT IS THE PLANNED SOLUTION TO THIS PROBLEM AND WHEN WILL IT BE AVAILABLE?

By design, POP3 only downloads the messages stored in your Inbox folder. POP3 is a communications method that cannot be altered or changed by Hotmail. For this reason, I cannot give you a solution or timeframe on when you’ll be able to synchronize your personal folders and Junk folder in Entourage using POP3.

As an alternative, you may consider moving the messages in your personal folders and Junk folder to your Inbox folder or creating a Custom filter that will direct all your incoming messages to your Inbox folder. Once the messages are in your Inbox folder, they will be downloaded in your e-mail program wherein you can sort them to your different local folders. Unfortunately, messages that you’ll move to your local folders will be removed from the Hotmail servers and will not be available through Web.

About your concern for a refund, you can get in touch with the Billing Support Team of the Microsoft application that you’ve paid for.  
 
For your feedback on asking the customers what they want, we did consider the Hotmail customers before changing to POP3. After accumulating a large number of requests for POP3 and larger storage space in Hotmail, our product team has decided to add POP3 to all free accounts.

In regards to:

 

“About your concern for a refund, you can get in touch with the Billing Support Team of the Microsoft application that you’ve paid for. “

 

I can tell that I called today Reference number:  1866 67245511

No money as result of my call was refunded.  

I called for a supervisor and there was NO supervisor. They asked me to call in 2 or 3 hours.

I have spent hours on this site trying to find a solution to this, and definitively after more than 9 years as client I fell totally disappointed by Microsoft services.

I think this case worth to be published.

In Summary No solution and No money back is my situation. 

Dear Microsoft,

This is the 3rd time i have complained about this issue....why fix something if it isn't broken?!?

I have an application on my iphone which allows me to view all my hotmail folders and sort new emails in my inbox to those folders... and view the emails in those folders....I do not understand why I can no longer do it in entourage?  Why is that?

Since the new change was implemented, I now have to use a brower to view and sort all my emails and it is frustrating and takes twice as long to do.  I am now going to go to gmail or me.com (apple)... but would like to know how do I get all my folders that I have in my hotmail account for the past 6 years with the emails?  By rights they are my emails and i should be able to export the contents of my mailbox to another mailbox?

Also as a software developer... I have read numerous and numerous complaints about people having this same issue, and the only answer we get is pretty much a "this is how it is now" and we all just have to put up with it.  This is ridiculous.  It has been reducing many people to tears.  You should listen to your users which have supported you over the years, instead of ignoring them...

Kindest Regards

melinda

melinda.goss:

I have an application on my iphone which allows me to view all my hotmail folders and sort new emails in my inbox to those folders... and view the emails in those folders....I do not understand why I can no longer do it in entourage?  Why is that?

Refer to my Anthony's reply to your other post.

melinda.goss:

but would like to know how do I get all my folders that I have in my hotmail account for the past 6 years with the emails?  By rights they are my emails and i should be able to export the contents of my mailbox to another mailbox?

If these messages are in your e-mail client's folders, ask your e-mail client's support team for information on how to export them to another mailbox or program.

If these messages are on Hotmail's servers, check out this solution.

melinda.goss:

Also as a software developer... I have read numerous and numerous complaints about people having this same issue, and the only answer we get is pretty much a "this is how it is now" and we all just have to put up with it.  This is ridiculous.  It has been reducing many people to tears.  You should listen to your users which have supported you over the years, instead of ignoring them...

A lot of Hotmail users were asking when POP3 would be available for all accounts and we listened.

 

June,

Firstly, Anthony did not answer my question below....

I have an application on my iphone which allows me to view all my hotmail folders and sort new emails in my inbox to those folders... and view the emails in those folders....I do not understand why I can no longer do it in entourage?  Why is that? .... I still use the Iphone App today and have no problems viewing folders and sending emails from the app.  Is the iphone App still using DAV?

Secondly, Thank you for giving me the details of how to transfer all my emails to my new email account.

Thirdly, in response to your statement "A lot of Hotmail users were asking when POP3 would be available for all accounts and we listened."...that's great.... but you have removed a very important piece of functionality from all of your users which was very much needed and replied upon.  So saying "we Listened" is unacceptable... because you really didn't listen or better yet did not consider all your users ...as is proof of recent discussions.

Kind Regards

melinda