Perhaps you could have asked your customers whether they would have preferred an increase in capacity or the ability to synchronise folders for offline access? This is an important lesson in assuming you know better than your customers what they need.
My prime example of the UTTER failure of this transition is - how do you expect people to manage their junk mail if you do not allow the synchornisation of any folder other than the inbox?!? It makes it IMPOSSIBLE to use a Microsoft client to manage your Microsoft email account because if any mails have been delivered to your junk mail in error then you have no visibility of them.
Perhaps you could also ask your product team to advise us all how they even vaguely thought that these changes were an improvement.
I still require a solution, or a refund of my £120 that I paid for a Microsoft application that, 3 days after I bought it, stopped performing key functionality that I absolutely require. Microsoft's behavior in this regard is close to extortion - you happily accepted my payments for both my mail service and my Entourage client and then, without any warning, ceased actually allowing the two to work effectively together.
I am actually not satisfied with you providing feedback to your product team - my only question is, WHAT IS THE PLANNED SOLUTION TO THIS PROBLEM AND WHEN WILL IT BE AVAILABLE?
If I do not receive a satisfactory response to this requirement within the next 5 working days then I will be instructing my solicitor to commence proceedings against Microsoft to recover my payments to them. I will also be posting updates on every website I can find, about the disgusting level of support M/soft have offered to their customers on this issue. It is totally unacceptable to keep getting the fob-off with a "your comments have been noted".
It is with great regret that I have had to resort to this sort of threat in a last-ditch effort to persuade Microsoft to offer a decent response, but their utter reluctance to address the significant and valid concerns of a large number of customers has left me unable to identify an alternative approach.
If anyone else is also now completely despairing of Microsoft actually caring enough to solve their problems then please get in touch with me - a class action against Microsoft has the slim chance of generating enough publicity to obtain a solution, or at the very least to manage to get us refunds of the exhorbitant fees that we pay to them for a service that they have ceased without any consultation, or frankly thought as to the consequences.