We haven't made any announcements regarding support for 64 bit OSes with the Photo Upload Tool, and it works fine in Win7 (as long as it's the 32 bit version).

As I mentioned in a previous post, if you're still having problems with the Photo Upload Tool please create a new thread so our moderators can work with you.

@Brandon M:

There are many threads open from customers still having problems with the Photo Upload Feature.

In particular, please see this thread:

http://windowslivehelp.com/community/p/83521/495373.aspx#495373

... it contains links to posts from several customers all getting the same type of error when trying to install the Photo Upload's ActiveX control. The error message these customers see is something like this:

the instruction at"0x05970068"referenced memory at "0x05970068". The memory could not be "written".

I understand your suggestion that customers should open new threads if they are still having problems with the Photo Upload Feature, but customers have done that, and the mods are unable (as yet) to help them. As Escalation Engineer, perhaps you can look into this problem?

@ langware,

We'll keep an eye on the thread you've posted for updates.

@June M:

Windows Live June M.:

We'll keep an eye on the thread you've posted for updates.

Thank you. But on behalf of the customers who are seeing these errors .... I would hope that you (and the mods and the escalation engineers) could be more pro-active.

Rather than just keeping an eye on the threads, perhaps you could research the problem being reported and post suggestions/solutions to the affected customers. Since several customers are reporting the SAME problem, this appears to be more than just an isolated incident.

Langware, I would completely agree with you here. I have reported the problem on two other threads and have no doubt in my mind that the problem needs a tested solution from Windows live. When we see that sort of pathetic reply from June M I wonder if there is any hope it will ever get sorted short of ditching Internet Explorer 8. I think I will give Windows live team another 10 days...............

Alison

@langware, @Alison

Please visit the post below for more information about this issue:

http://windowslivehelp.com/community/t/148831.aspx