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Question Answered

Hijacked E-mail address

  1. Jul 01 2009 7:45 AM

    Hijacked E-mail address

    Receving msgs from several unknown senders using my secondary address. I can not block these msgs as the senders address is my own. Do not know if my address is being used to send spam to others. What can I do to correct this problem? Thanks!

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    Product: Windows Live Hotmail (Windows Live Hotmail)

  2. Jul 02 2009 11:40 AM

    Re: Hijacked E-mail address

    David Allen:

    Receving msgs from several unknown senders using my secondary address. I can not block these msgs as the senders address is my own. Do not know if my address is being used to send spam to others. What can I do to correct this problem? Thanks!

    I see.  Please provide us the complete message header of the messages that you mentioned.

    Thanks!

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    0 of 2 people have solved their issue with this post.

  3. Jul 02 2009 4:23 PM

    Re: Hijacked E-mail address

    From: Sandra Wysjdjni <{removed email address}>

    Date: Tuesday, June 30, 2009 2:29 AM

    To: {removed email address}

    Subject: Go help me here

    Note that fm and to address is the same but with another name attached. It is an ad for a Canadian Pharmacy and (c) Riudukq Company, USA is shown at the bottom of the advert. I cud fwd a copy to you but can't attach it here. Thanks for looking into this for me. Clive

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  4. Jul 03 2009 9:29 PM

    Re: Hijacked E-mail address

    To properly investigate this matter, we'll need you to post a copy of the message here with its full headers exposed. To view the full headers:

    1. From the message list, right-click on the e-mail.
    2. Choose the “View message source” option on the dropdown menu. You will be seeing a new window containing the e-mail message headers and its content.

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  5. Jul 03 2009 9:41 PM

    Re: Hijacked E-mail address

    I am having the same problem - di you ever get a hepful solution?

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    0 of 1 people have solved their issue with this post.

  6. Jul 04 2009 6:55 AM Answer Confirmed Answer

    Re: Hijacked E-mail address

    @ fireretired

    Please report this issue to Hotmail Abuse Team, they're in the better position to address this issue. To get in touch with them, please send an e-mail to Abuse@hotmail.com.

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  7. Jul 04 2009 7:07 AM

    Re: Hijacked E-mail address

    I am exoeriencing the same problem, only it is with my primary e-mail address, and phantom msgs. are going out to all of my contacts...as usual when I contact msn, i get the runaround and no solution to this problem.

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  8. Jul 04 2009 7:49 AM

    Re: Hijacked E-mail address

    This is probably more that you will need but thought I better send the whole thing. Thanks!

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    <meta name=Generator content="Microsoft SafeHTML"><title>News / Discounts</title>

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  9. Jul 05 2009 4:29 PM Answer Confirmed Answer

    Re: Hijacked E-mail address

    dissatisfied:

    I am exoeriencing the same problem, only it is with my primary e-mail address, and phantom msgs. are going out to all of my contacts...as usual when I contact msn, i get the runaround and no solution to this problem.

    I've verified that you were already addressed on this thread: http://windowslivehelp.com/community/t/71215.aspx but we'd like to further investigate your issue. You said that a spam was sent to your contacts. Can you ask your contacts to provide you with its copy then can you post it on this thread? Please ask them to provide it with it full headers exposed.

     

     

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  10. Jul 05 2009 4:46 PM Answer Confirmed Answer

    Re: Hijacked E-mail address


    @ David Allen

    Thanks for the headers but it appears that what you captured is the source of your page and not the message. But anyway, from what I've checked on your account, it's possible that your account is being forged. For proper investigation, please report this to the Windows Live Hotmail Customer Support Team (Abuse Team). You can email them directly at: abuse@hotmail.com.

    For now, I suggest that you make your account more secure. Here are some tips:

     1. Change your password as well as your secret question and answer regularly. To make a strong password, check out this Solution article:
         http://windowslivehelp.com/solutions/supportmgr/archive/2009/04/08/please-enter-your-password-more-than-a-passing-decision.aspx
     2. Properly log out of your account after your Windows Live Hotmail session by clicking the "Sign Out" button.
     3. If you're using a public terminal, clear your temporary Internet files (cache) and close the browser that you're using when you're ready to end your Internet session.
     4. Don't share your password to anyone even if they claim that they are persons of authority.  Windows Live Hotmail disclaims all attempts to gather account information from you via phone or e-mail.
     5. Be sure not to click "Remember my password" at the Windows Live Hotmail Sign-in page if you're using a public computer or if there are other people using your computer.


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  11. Jul 05 2009 5:05 PM

    Re: Hijacked E-mail address

    I also have the same problem. about 6 months ago all of the contacts on my list received spam from a company selling office products. I contacted MSN and all that happened is that they DELETED all of my contacts! I'm devastated and lost. Some of the addresses I've had for around 15 years. I'll never have them again.  NOW the mystery hijacker is just sending emails to random e-mail addresses from my e-mail address. This morning I got 20 responses from {removed email address} saying "undeliverable". I never sent any of the messages, but I have a copy of who it wants people to contact. DONT use this, but it's to {removed email address} or {removed email address} and it gives an international phone #.

    Please help me, I cannot loose my personal e-mail address, but I can't keep contacts or they all get bothered by spam. What can I do?

     

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  12. Jul 06 2009 7:43 AM

    Re: Hijacked E-mail address

    Thanks Jacqui and to the others who have posted re this problem. I'm hopeful that the tips you provided will help to reduce or stop the illigemate use of my ID. I'm backing up my address book and other important msgs/files that I don't want to lose and will report all suspicious activity. Thank you all.

    Clive

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  13. Jul 06 2009 12:49 PM

    Re: Hijacked E-mail address

    @DaisyMaeFace:

    The issue the you're encountering can be caused by malware.  For more information about this, please visit the solution link below:

    http://windowslivehelp.com/solutions/safety/archive/2009/04/29/recent-reports-of-account-hijacks.aspx

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  14. Jul 08 2009 2:16 PM

    Re: Hijacked E-mail address

    I went to the above link and downloaded the scanner. I am malware and virus free.  So, what would you recommend that I try now?. 

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  15. Jul 09 2009 4:43 PM Answer Confirmed Answer

    Re: Hijacked E-mail address

    @ DaisyMaeFace,

    That's good to know. I highly suggest that you change your password, secret question and answer regularly to improve your account's security. You can use several combinations of letter cases and numbers to make your password harder to decode.

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    Product: Windows Live Hotmail (Windows Live Hotmail)

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