Hi there, I've recently made a new hotmailaccount for the games I play. But due to a pc crash I had to format my pc and off course I've forgotten my password. When I use the retrieval function it says my Windows Live Id aint good. But Im pretty sure its the correct emailadress. When I use the lost password function in the game I play it sends the email to the emailadress without any errors, so it should exist(like im pretty sure of myself). Can you please help me? The addres is {removed email address}

Kind regards,

Daniël

Hi there,

This is my 2nd post(first post: http://windowslivehelp.com/community/p/67952/277123.aspx#277123) and after some research I did on hotmail.com I figured out that my emailadress is {removed email address} instead of {removed email address}. When I tried to create a new one it said {removed email address} was already in use, so I figure thats the email I created.

But still I cant use the password retrieval function because I says account invalid (or something like it, its in Dutch). Can you please help me to regain access to this emailaccount?

Kind regards,

Daniël Meijer

Hi Daniël,

To easily address your concern, I’ve merged your posts here at the Non-Hotmail Questions (Referral) forum.

I’ve checked both Hotmail accounts that you’ve provided and verified that the mailbox associated with them are inexistent from our server. This is the reason why you’re unable to reset the password for either accounts. However, since you’re also being prompted that the Live.com e-mail address is already in use when trying to sign it up, I recommend that you get in touch with the Windows Live Technical Support Team. To contact their team, follow the steps below:

1. Go to https://support.live.com/default.aspx?productkey=wlid
2. Select one of the help topics displayed on the left panel.
3. Click Get more help at the lower-right corner of the window then click Get support.
4. Complete the e-form and then click Submit.