Your reply is completely irrelevant to the thread and the link you provided has nothing to do with Hotmail and section 15 has to do with authentication services. Please take the time to read the thread before posting unhelpfully out of context and try to get to know the relevance of what you link to when responding to customers.

In any case, what you probably meant to link to is this:

http://help.live.com/help.aspx?project=mailclassic&market=en-us

=======

"Free Windows Live Hotmail accounts become inactive if you don't sign in for more than 270 days or within the first 10 days after signing up for an account. After an account becomes inactive, all messages, folders, and contacts are deleted. Incoming messages will be sent back to the sender as undeliverable. Your account name is still reserved. However, if the account stays inactive for an additional 90 days, the account name may be permanently deleted. If you don't use your Windows Live ID ( The user name and password that you use to sign in to any Windows Live, MSN, or Office Live sites and services. If you have a Passport Network, Hotmail, or Messenger account, you can use it as your Windows Live ID. ) for 365 days, your Windows Live ID may be permanently deleted."

=======

None of this is helping resolve my situation discussed in this thread, which is that the account was marked as inactive IN ERROR since it as used almost daily for the last year and emails were sent right up to the day before it tanked on June 26th.

How about giving me an answer I can live with instead of trying to figure out how it's possible for you to be right and the rest of us to be wrong or to reference irrelevant language in MS documents unrelated to the problem at hand?

Bluecree, your account was marked as inactive because you didn’t access it for 270 consecutive days. This is the only reason that would trigger our system to mark your account as inactive.

How long will this nonsense of my account not being accessed for 270 days be repeated? I provided dates & times of emails sent days before it was deactivated.

Emails were sent between June 22nd and June 25th from my account {removed email address} to {removed email address}

You may go ahead and verify this.

Hi bluecree. I understand that an e-mail message was sent to the other Hotmail account. This may be when your account was initially activated.

I'm very sorry. The fact is, I have re-checked your account and it was indeed deactivated. I deeply appreciate your understanding about this.

Ok, so why was it deactivated? Before quoting the 270 day nonsense, please READ THE ENTIRE THREAD as I expect an intelligent answer.

Your account was deactivated because it was not signed in within the required time.
 
I know you said that you have sent messages between June 22nd and June 25th, then this tells us that your account was deactivated much earlier on the said dates.
 
Just to make sure, do you own the @hotmail.com version of your @live.com account? They are two different e-mail addresses.

{removed email address} - i have no idea who owns the @hotmail version

How is it possible the account was deactivated before the dates I sent emails yet the account was not actually reset before June 26th when everything disappeared? Let alone the fact that I'VE BEEN USING THAT ACCOUNT ALMOST DAILY FOR THE PAST YEAR.

Please, read the entire thread. It's frusrtating having to repeat these facts ad nauseum.

Please put the entire problem into context by reading the WHOLE THREAD before replying.

Thanks for additional information bluecree. Don't worry about the thread, we're reading it before we respond to your latest post. However, just by looking into the records of your account, it was indeed marked as "inactive."

Windows Live Andrei L.:

Thanks for additional information bluecree. Don't worry about the thread, we're reading it before we respond to your latest post. However, just by looking into the records of your account, it was indeed marked as "inactive."

I know. Thanks for repeating what's been said a half dozen times already.

Now we need to know why. Please read the entire thread before replying.

bluecree, as previously mentioned, free Hotmail accounts become inactive if you don’t sign in for more than 270 days.  To further investigate the issue, we need a copy of the e-mail that you’ve sent between June 22-25, 2009 using your account. 

I provided the date and times and the destiantion address. What will a copy of the email give you more than that? Additionally, these emails are confidential. I won't be pasting the email contents on a open forum.

Let me know specifically what you need from any one of the emails and I will provide it.

We need to have a copy of the full message headers. To view the full message headers:

1. From the message list, right-click on the e-mail.
2. Choose the “View message source” option on the dropdown menu. You will be seeing a new window containing the e-mail message headers and its content.