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Question Answered

Sending Mail Limits

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  1. Jan 16 2009 4:14 PM

    Sending Mail Limits

    I Am Paid For The Year For Up-graded Email Account And When I Sent My Bulk Emails To Subscribed Persons I Still Get Limit I Can Send In 24 Hours Which Is Annoying. These Subscribers Read And Respond To My Disclaimer With My Email Address To Unsubscribe Link In Every Mail. What  i Do Not Understand Is Why Still Am I Limited. Did I Just Flush 20.00 A Year Down The Toilet? It MAkes Me Mad And Want Refund And I Will Find Another Server As I Teach.

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    Error Code: I Reached

    Product: Windows Live Hotmail (Windows Live Hotmail)

  2. Jan 17 2009 12:30 AM

    Re: Sending Mail Limits

    Hi SoaringEagle,

    Please provide your email address for me to immediately address your issue.

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    11 of 22 people have solved their issue with this post.

  3. Feb 10 2009 4:10 PM

    Re: Sending Mail Limits/ now account closed due to terms of use

    account address is <removed_wl_Eddie F> now i get an account closed due terms of use. to contact support to reactivate it.

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    Error Code: 37

    Product: Windows Live Hotmail (Windows Live Hotmail)

    7 of 18 people have solved their issue with this post.

  4. Feb 10 2009 4:13 PM

    Re: reactivate email due to terms of use violation

    these people i send to are subscribed readers as i teach and i have a disclaimer on the bottom of every email with an address to request removal. i do not understand as i was signed in the account earlier to read not send. i need theis account reactivated. email address is <removed_wl_Eddie F>

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    Error Code: 37

    Product: Windows Live Hotmail (Windows Live Hotmail)

    19 of 36 people have solved their issue with this post.

  5. Feb 10 2009 4:23 PM

    Re: reactivate email due to terms of use violation

    This account has been closed

    Your account has been closed because it seems to have violated our Terms of Use. To re-open your account, please do the following:

    1. Click on the link below and fill out the e-mail support form.

    2. In the box labeled "Please select an option", choose Connections/Sign In Problem.

    3. Another box will appear. It will also be labeled "Please select an option". Choose Account Closed. Access Denied.

    4. Make sure you answer all the questions that have a red star (*) by them. Then click Submit.


    We'll review your request and get back to you within 24 hours. Please DO NOT submit multiple tickets - it will delay how long it takes us to respond.

     

    current email address to contact me being the other one is deactivated is <removed_wl_Eddie F> to give me solutions. thanks

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    Error Code: 37

    Product: Windows Live Hotmail (Windows Live Hotmail)

    38 of 90 people have solved their issue with this post.

  6. Feb 10 2009 6:06 PM Answer Confirmed Answer

    Re: reactivate email due to terms of use violation

    Hey, I've moved your post to the proper forum.

    Moving on, I've reviewed your account and determined that it was closed due to a Terms of Use violation. If you pay for your account, please contact our customer service and billing department through https://billing.microsoft.com to disassociate your credit card from this account. Accounts closed due to a Terms of Use violation do not receive a refund.

    While I'm not able to discuss the specific reason on why your account was blocked, here are some possible reasons:

    • Unwanted e-mail or "spam" 
    • Abusive or harassing e-mail 
    • Phishing or account fraud

    For assistance in regaining access to your account, you will need to contact the Windows Live Hotmail Customer Support Team via abuse@hotmail.com .

    I've also edited the email address you've provided on your posts for security reasons.

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    18 of 45 people have solved their issue with this post.

  7. Feb 24 2009 10:46 PM

    Re: reactivate email due to terms of use violation

    Please I want my account to be reactivate because I don't know how I violate the terms.

     Here is my email address <removed_wl_AngelaM>

    Thanks

    Hutchinson.

     

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    Error Code: 37

    Product: Windows Live Hotmail (Windows Live Hotmail)

    7 of 13 people have solved their issue with this post.

  8. Feb 24 2009 11:51 PM Answer Confirmed Answer

    Re: reactivate email due to terms of use violation

    Thanks for providing your account, Hutchinson. I’ve verified that our Windows Live Customer Support Group can help you with your issue. You can reach them by sending an e-mail to abuse@hotmail.com.

    Note: I’ve removed your e-mail add from your post for security purposes.

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    4 of 10 people have solved their issue with this post.

  9. Feb 25 2009 10:31 AM

    Re: reactivate email due to terms of use violation

    Hi:My acc.has been block and I don't understand why?I'll apreciate if you can solve the problem so I can check my e-mails please.

    My e-mail is: <removed_wl_celesteg>

    Thanks for your attention,

    Pablo

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    Error Code: 37

    Product: Windows Live Hotmail (Windows Live Hotmail)

    5 of 9 people have solved their issue with this post.

  10. Feb 25 2009 10:48 PM Answer Confirmed Answer

    Re: reactivate email due to terms of use violation

    Hi Pablo,

    Contact the Abuse Team thru abuse@hotmail.com to know the reason of your account's closure. Don’t forget to include an alternative e-mail address where they can send their response.

    fyi: I’ve removed your e-mail address from your post so it’ll not be shown to others.

     

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    3 of 5 people have solved their issue with this post.

  11. Feb 26 2009 5:56 AM Answer Confirmed Answer

    Re: reactivate email due to terms of use violation

    Hi:I still can't open the page still block..

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    2 of 4 people have solved their issue with this post.

  12. Feb 26 2009 7:44 PM Answer Confirmed Answer

    Re: reactivate email due to terms of use violation

    Hi Abuelito, have you contacted the Windows Live Hotmail Abuse Team? Please wait for their response if you already did.

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    4 of 5 people have solved their issue with this post.

  13. Mar 22 2009 5:43 PM

    Re: reactivate email due to terms of use violation

    Um i rally need to log on to my account and
    I have not Violated the terms of use

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    Error Code: 37

    Product: Windows Live Hotmail (Windows Live Hotmail)

    1 of 1 people have solved their issue with this post.

  14. Mar 23 2009 1:37 AM Answer Confirmed Answer

    Re: reactivate email due to terms of use violation

    You need to contact the Windows Live Hotmail Customer Support Team/ abuse team so they can investigate if your account has indeed violated the TOU or not. Send them an e-mail to their abuse@hotmail.com address.

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    Product: Windows Live Hotmail (Windows Live Hotmail)

    1 of 2 people have solved their issue with this post.

  15. Apr 12 2009 7:48 PM

    Re: reactivate email due to terms of use violation

    can you email back at {removed email address} about why or how I violation terms of use and what I need to do about getting back my email which is {removed email address} .thank you for your help

    Richard Heaton OR boatman3209

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    Error Code: 37

    Product: Windows Live Hotmail (Windows Live Hotmail)

    1 of 2 people have solved their issue with this post.

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