I'm losing my email contacts for no apparent reason. I haven't deleted them but they seem to vanish into thin air. This started along with other problems when I d/l Explorer 8.

What's up MS?

@ sticksman

I’d be glad to assist you in recovering your missing Windows Live Hotmail contacts. However, before I begin the recovery process using our Support Control Panel, I would need you to provide your Windows Live Hotmail e-mail address and at least three of the deleted e-mail addresses from your account’s contacts list. This is done to ensure that we will only be disclosing account information to the account’s owner.

I’ve also moved your post to the Contacts & Address Book forum where issues regarding contacts are being discussed.

{removed email address} is my email address.

{removed email address}

{removed email address}

{removed email address}

Now when I reply to an email message all the contacts that were listed before me are added to my address book.

Mine are gone also this can't be  anything other than a MSN glitch

JK G.,

Should I be worried about hackers who got into my account and sent out a bulk email titled "new shopping?"  I would like to let them know that this won't affect their accounts.  Any information would be great.  Thanks.

@ sticksman

I was able to recover some of your contacts and sent them to your account.  Check your mailbox and open my e-mail with the subject Recovered Contacts. 

To prevent this from happening again, I strongly suggest that you regularly change your password as well as your secret question and answer to further secure your account.

@ sgian

For me to help you recover your contacts, post the following info:

- Your Hotmail account
- At least 3 e-mail addresses from your deleted contacts 

@ Sacks_33

We’re aware of the issue and found that Malware is one common cause of this.  Visit the link below to know more about this and for some tips on how to prevent this from recurring:

http://windowslivehelp.com/solutions/safety/archive/2009/04/29/recent-reports-of-account-hijacks.aspx

If you want to inform your contacts, you can send them an e-mail and let them know that this will not affect their accounts.