i did email them again.  they ask for more information which i sent.  i received a response say sorry. here is where i need to go for help. that that site isn't manned.

As what Rosalie said, if the issue is still not resolve, please contact Windows Live Technical Support again because they're the appropriate team who can handle this issue.

I have the same problem

This is ridiculous!!

mjforever:

If you're having the same problem, please also contact the Windows Live Technical Support Team about it. They handle this issue. Here's how:

Go to this Solution article and click the link for Windows Live ID:

http://windowslivehelp.com/solutions/newvisitor/archive/2009/02/04/how-to-get-support-for-your-non-hotmail-products.aspx

After you're directed to their support page, follow these steps:

  1. Click any topic at the left side of the page
  2. Click "Get more help" located at the bottom right part of the page
  3. Click "Get support."
  4. Complete the form then click "Submit."

these are the same steps that were posted before.  I followed them...twice!  Still no help!. what part of that is unclear?  Perhaps if one of you tried you might recieve a response of some value.

They couldn't care less. Neither hotmail, microsoft, the 'official' respondees on this thread (who appear to have some sort of 'job' ie they post on here in some sort of official capacity without doing any actual work) and the same for the ones if you ask for help on the steps posted above. You get a generic robotic reply. Try it - ask them a specific question and they give a generic reply, for example ask them who played tony montana in scarface and they'll reply with the usual automated IT 'tech' support stuff like "Try switching your machine on and off etc".

Get a new email account with someone other than msn is my advice, its the only solution I can find to this. Eventually I hope the likes of amazon, msn etc will be beaten by companies who respond to customer concerns directly, this call centre / automated response stuff surely can't last forever.