@ rana3333
For us to verify the root cause of this issue and to help us speed up the process of resolving it, we must have access to your account. To give us your permission to access your account, please reply to this post and include the following text in your post:
"I grant you my permission to access my Windows Live ID."
Note: Before you give us your consent, please visit the link below.
http://windowslivehelp.com/solutions/newvisitor/archive/2009/06/22/things-to-do-before-granting-access-to-your-account-to-support-agents.aspx