Dear Anthony,

It is very disappointing that Microsoft does not make this tool available on Vista that has 64 bit.  Buying a new computer is supposed to help me, not hurt me.

Are there any plans to make it available for the many of us who have a 64 bit computer?

Gogators!

emmagrace9, I verified that this concern is being addressed in other thread. To avoid confusion and duplicate responses, please follow the thread on this site:

http://windowslivehelp.com/community/t/85489.aspx

gogators, sorry about that but it's not a permanent thing. The Product Team is still looking into it.

@Windows Live Anna P.

Your previous post referred emmagrace9 to another thread ...

Windows Live Anna P.:

please follow the thread on this site:

http://windowslivehelp.com/community/t/85489.aspx

However, that thread contains this post that refers emmagrace9 back to this thread ...

@ Emmagrace9

Check out this link to read the response of Anthony C to you on this thread:

  http://windowslivehelp.com/community/p/32982/505762.aspx#505762

So, you have effectively created a "circular reference" and you have avoided actually solving the problem for emmagrace9!!!

I believe the problem that emmagrace9 (and others) are having is this:

1. emmagrace9 (and others) were using Windows 2000 with IE6 and had no problems with the Photo Upload Feature.

2. Microsoft removed the Photo Upload Feature.

3. Microsoft restored the Photo Upload Feature.

4. emmagrace9 (and others) can not install the necessary ActiveX needed to run the Photo Upload Feature.

emmagrace9 (and others) are NOT asking Microsoft to support WIndows 2000 and IE6. They are asking Microsoft to support the Photo Upload Feature in the same way as it was supported BEFORE it was removed last July. The problem is NOT with Windows 2000 and/or IE6 ... the problem is with the Photo Upload Feature (that no longer works in the same environment where it previously worked last July).

You are not helping these customers by telling them to use a different browser or by telling them to optimize the browser they use or by giving them circular references to other threads.

These customers are asking you to fix the Photo UPload Feature so that it works in the same software environment where it worked last July.

Dear Langware,

Thank you so very much!  You have stated it correctly and eloquently.   Is anyone else listening??  No telling I guess.  But yes, I don't see why they have wasted my time for the past week giving me useless advice that was addressed months ago and sending me in endless loops and circles.  The situation is not difficult to understand...what once worked was removed, changed, and then restored...not to currently work for a great many of us.

Thank you for your help and let's hope someone reads your statements and attempts to correct the situation.  Don't know where to go from here; tiring from running in circles.

Sincerely,

Emmagrace9

Anna P,

Please check your references and the threads mentioned...you have directed me into a circular loop...

This is no way to correct this situation.  Please help to solve this for me and others experiencing the problem.

Sincerely,

Emmagrace9 

BINGO ! ! !

You have hit the nail on the head.

However, as long as I have been following this problem and detailed and submitted my specific circumstances, there seems to be a common thread from all the Microsoft analysts that one has no recourse but to upgrade either or both OS and IE versions. It will be very interesting to see how long before this thread goes silent. It surely sounds to me that this is a done deal with Microsoft and the only action left will be continued lip service.

Dear Photouploadfails,

You may be correct in your assertion.  I certainly will say that if I got any responses back from the tech people, their answers were terribly lame and useless...suggestions we had tried or attempted to try months ago.  It is as though they are not even reading what we write and request.  No one seems to care about those of us that are using an older os or browser.  And as I've stated over and over and over...if you check on microsoft's website, the upload tool they ask us to download, "microsoft live experience" requires at least an os of windows xp.  Not one tech person has addressed this issue.  The least they could do is to give us back what we were using that was working.  However, I'd like to remain somewhat positive and persist in my pleas to microsoft to fix this situation.  It would be helpful if we had more supporters and more people insisting that the upload tool be corrected and able to be utilized by all hotmail users.  I guess it is possible however, as you say, that this thread will become old and vanish and the problem will never be addressed.  That is a disappointing outcome, but one that is certainly proving to be in the making.

Sincerely,

Emmagrace9

from what i can see in this thread, started on march 29,2009 and continuing to the present date of november 8, 2009, there has been no solution to this problem.

what is microsoft doing to correct this photo upload issue?

other than continuing to say that a problem has been identified, photo upload has been removed and will be reinstalled when a solution is found, it looks like nothing has been done.

is the photo upload tool ever going to work properly again?

The issue with installing the Photo Upload Tool under Windows 2000 has been recently tagged as a bug. We do not know exactly when the problem will be resolved. Thank you for your patience while we work on this issue.

@Ricardo D:

Windows Live Ricardo D.:

The issue with installing the Photo Upload Tool under Windows 2000 has been recently tagged as a bug. We do not know exactly when the problem will be resolved.

What about installing the Photo Upload Tool on a 64-bit OS (Vista or Windows 7). When will that be supported?

langware:

I'm sorry but we also do not have an exact timeframe as to when this will be resolved.

@Tyrone R and other mods:

Thank you for your responses.

I suspect that you mods are just as frustrated as we customers are at Microsoft's lack of response to customer's requests for information. Unfortunately, you mods must directly interface with frustrated customers while the folks in Microsoft (who choose not to provide the information) get to hide behind their desks in Redmond. Sigh.

Hello Ricardo D.

I first commented on this thread on 9/17/09 and find it very curious that Microsoft has just now identified (admitted?) that “The issue with installing the Photo Upload Tool under Windows 2000 has been recently tagged as a bug”. Wether it is a bug, an uninttended take-away or an error in testing and installing fixes/upgrades, it would be very much appreciated if/when you folks once again restore this very popular feature for all that depended on it in the past. It would be a very nice early Christmas present.

A couple of months ago I wrote of my experience with the combination of IE 8 and either Vista or Windows XP, if I upgraded to 8 the photo upload tool stopped working immediately on both of my computers.  If I removed IE 8 it began working again.

Now I am thinking about buying a new laptop with Windows 7 and it will come with IE 8 loaded and there is no way to remove it and replace with an older version of IE 7.  So has anyone out there bought Windows 7 already?  And if so is the Photo Upload Tool working?  I would sure like an answer before I buy.

Thanks