Hi there,

I have two accounts and one has been blocked from sending messages and the other closed. The blocked account is {removed email address} and the closed account is {removed email address}.

I use both these accounts to send out e-mails to my mailing list and need them both working ASAP.

Can you help??!!

Reagrds

I’m sorry we can no longer unblock your account after I’ve verified that it was blocked due violation of our Terms of Use. Here are the possible reasons why your account was blocked:

- Unwanted e-mail or "spam" / Unsolicited e-mail
- Abusive or harassing e-mail 
- Phishing or account fraud 
- A high volume of returned e-mail or non-deliverable e-mail

Abouth the account that has been closed, the proper team who can address your issue would be the Windows Live Hotmail Customer Support. I'm referring you to them because they're the only team who can investigate and re-open account that has closed due to violation of our Terms of Use.

To get in touch with them, please send an e-mail to Abuse@hotmail.com.