Windows Live Help
Question Answered
How can I recover lost emails and folders?? Similar to others, ALL my emails have disappeared after regaining access to my account after having having it blocked for no apparent reason!!
Product: Windows Live Hotmail (Windows Live Hotmail)
Hi. Please tell me your e-mail address and I'll see what I can do to investigate and recover your messages. No guarantees though.
Note that we can only recover e-mail messages that were lost in your folders, not the folders themselves.
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Hi Kristian,
Thanks for responding to my message. My email address is: {removed email address}
Good luck,
Regards, Brian
Hi Brian. Thanks for your account. I've carefully investigated it and verified that it was marked as inactive. This happens when an account wasn't accessed for 270 days. I'm so sorry but any information that was deleted due to inactivity is beyond retrieval.
0 of 2 people have solved their issue with this post.
Hello Jacqui,
Thanks for trying anyway....
It would be nice if we were to be warned this could happen due to inactivity....I don't think I'll be using windows live for emails etc. anymore.
Regards,
Brian
Brian, I'm sorry about your deleted messages and we appreciate your feedback. The info on account inactivity can be found in section 11 of Microsoft Service Agreement. You can look up this info right here:
http://gfx1.hotmail.com/tou/hmtou.html
0 of 1 people have solved their issue with this post.
Thanks Shiela,
I, like a good many people probably didn't read all the info on account inactivity in the Microsoft Service Agreement, perhaps a short reminder email would prevent folk from losing all their email and folders ect.
Best regards,
0 of 3 people have solved their issue with this post.
