Dear Support,

I recently developed a major sys fault and after a re-install am now unable to open emails or folders after signing in.  Am running W's ME with IE6.

The emails appear, but are not active and all folders show as "javascript" !

Until I can get this problem with IE6 sorted out can you please divert my mail from:

 {removed email address}  to  {removed email address}

Thank You.

chrysalis2, I've checked your account and verified that it is functioning properly. Your issue may be browser related. Please try to optimize your browser so that we can rule out the possibility that a browser cookie or settings is causing your issue. Here’s the link on how to do it:

https://windowslivehelp.com/solutions/accounts/archive/2009/03/03/How-to-optimize-Internet-Explorer-browser.aspx

Aside from that, I suggest that you install the latest version of Java Virtual Machine.

1. To download the latest version of the Java Virtual Machine, visit the following Sun Microsystems Web site:

http://www.java.com
2. Restart Internet Explorer.
3. On the "Tools" menu, click "Internet Options."
4. Click the "Advanced" tab.
5. Under "Browsing," clear the "Enable third-party browser extensions (requires restart)" check box.
6. Restart Internet Explorer.
7. On the "Tools" menu, click "Internet Options."
8. Click the "Advanced" tab.
9. Under "Browsing," select the "Disable Script Debugging (Internet Explorer)" check box, and then click "OK."

If the same issue still persists, please confirm if the same issue occurs when using another computer.

Until I can get this problem with IE6 sorted out can you please divert my mail from:

Hello Support,

Thanks for your reply.

I know my problem is browser related.  Browser is optimised !

I have the latest Java for my OS, but I don't have a listing of: "Enable third party browser ext." under "Browsing" on the "Advanced tab", in my "Internet options".    The, "Privacy Tab" is also missing, so I can't filter cookies !

"Disable script debugging", is checked !

I haven't tried using another pc, but I'm sure it would work.

Thanks.

Thanks for the information chrysalis2. To continue with the troubleshooting of your problem, I recommend that you reinstall Internet Explorer on your computer. Refer to the link below for the detailed steps:

http://www.microsoft.com/downloads/details.aspx?FamilyID=1E1550CB-5E5D-48F5-B02B-20B602228DE6&displaylang=en

If the issue persists after reinstalling your browser, send us a screenshot of your account showing the problem that you’re experiencing. Here are the steps that you can follow:

1. Press the "Print Screen" key located on the upper right hand corner of the keyboard.
2. Open your picture editor (example: Microsoft Paint).
3. Paste the screenshot by simultaneously pressing on “Ctrl” and “V” on your keyboard or by selecting “Paste” on the “Edit” drop-down button in Microsoft Paint.
4. Save the screenshot by simultaneously pressing on “Ctrl” and “S” on your keyboard or by selecting “Save” on the “File” drop-down button in Microsoft Paint.
5. Enter a filename and select JPEG as file type.
6. Click "Save."
7. Send the screenshot to our test account with “chrysalis2: http://windowslivehelp.com/community/t/154137.aspx” as subject. Post back here once you’ve sent the screenshot.

FYI: I’ve posted our test account’s e-mail address in the Private Data box (the white box below this message). To view the box, ensure that you’re signed in to this website.

Dear Support,

Thanks for all your help & instructions.

Problem now fixed !

Proxy Server setting was blocking Browser IE6, from being fully installed.

Have just sorted through all my mail.

Blessings,

Mark W.