Please contact the Windows Live ID Team for assistance on the issue you’re having. Here’s how to reach them:
1. Launch your browser
2. Go to http://support.live.com/
3. Click on "Windows Live ID"
4. Choose one topic from the list on the left part of the page
5. Click on the “Get more help” option on the lower right part of the page
6. Then click on the “Get support”
7. Complete the form
8. Click "Submit."
Note: I’ve moved your post here in the proper forum.