Hi,

I created an email account for my mother as we have recently switched ISP in which she lost her previous email address.  She emailed her contacts in outlook advising of her new email address.

However after a maximum of 15 emails or so the account seems to be blocked, can you please check this out? the email address of the live account is {removed email address}

The exact error message is "Server Response 550 5.3.4 Request Action not taken; this account is currently blocked from sending messages.  If you dont think you've violated the Windows Live terms of use please contact customer support."

Many Thanks

Will

Hi Will, 

I have reviewed your mother's account and have found out that our automated spam filters blocked it. I have unblocked her account.  

To help prevent her account from being blocked again, use these tips:  

- Check your contacts and recipients lists to make sure that only people who want to receive the messages will receive your messages.

- Reduce the number of messages that you send to large groups of people so that they are less likely to think your messages are unwanted mail.

-  Limit the number of chain letters, e-mail jokes and other messages that you send to help people recognize your mail as wanted and to make it more likely that your message will be allowed past your recipients' junk mail filters.

- Check all the contacts in your address book to make sure that the accounts are still active.