Hello,

I frequently see my emails in my hotmail account automaticaly marked as "read" even though I have not read them. I dont seem to have any virus on my machines and I see this issue repeatedly.  This is causing a lot of important emails being not read as they are not tagged as unread.

What is the solution to the problem? The email ID in question is {removed email address}

There's nothing wrong with your account as per our records. It's possible that those e-mails are being opened when you click on your folders. This usually happens if your account is set to open e-mails automatically when you intend to view your folders. I suggest that you change this setting for you to avoid this from happening again. To do this:

a. Sign in to your Windows Live Hotmail account.
b. In the upper-right corner of the page, click “Options,” and then click “More options.”
c. Under Customize your mail, click “Reading pane settings.”
d. Under "When you first open your inbox or another folder, set the reading pane to," select “ Show a message only after I select it. “
e. Click on Save.