Hello,

My friend sends me emails but they never arrive and she never gets any failure report so she doesn't know I haven't seen them. She used to be able to email me in the past but it's been broken for months, maybe years now. We have to use facebook instead!

Her email/messenger address is an msn address: {removed email address}. She is in my contact list as a safe sender and is not in the blocked senders list. I can talk to her using Live Messenger no problem.

We just tried removing each other from our contact list and signing off, waiting a few minutes, signing on, re-adding each other and it's still the same, we can talk on messenger, I can send her emails but her replies don't arrive in my inbox (or the junk folder) and she receives no notification of this. We're using hotmail via Internet Explorer v8.

She can send emails to other people and to my alternative email address and they arrive no problem.

Has she been blacklisted somehow in a way I can't see/change?

Thanks

Nick ({removed email address})

@Nick

Please post the following info so we can investigate:

- Are you able to receive fresh or forwarded e-mail from your contact?
- Are you able to receive any replies that you sent to your contact?

@Jeffry D,

I do not receive any emails from my contact, whether they are completely new emails, replies to mine or emails forwarded from other senders. We also tried typing in the email address manually rather than using the entry for me in her contact list and that didn't work either.

More information for you: I've just discovered that as of sometime this morning, I can no longer receive emails from my father whose address is {removed email address}. Again, I receive nothing and he receives no failure report at all - the email disappears into a black hole. His address is in my safe senders list and is not blocked. It fails whether starting with a fresh email or replying to one of mine. Yesterday, emails arrived from him no problem. Neither of us have changed anything on our pc's.

He usually uses Microsoft Outlook for his email and has two accounts setup on the same domain: his own,  {removed email address} and one for his wife, {removed email address}

He also has the option of using a web-based email client (webmail) for the same accounts.

I have a test email account {removed email address} and this account receives emails from him no problem. I also have a yahoo account that receives emails from him.

We have tried all sorts of combinations. The results of our testing are as follows:

1) sending from "roly" using outlook to my normal hotmail - FAIL.

2) sending from "carol" using outlook to my hotmail - SUCCESS.

3) sending from "roly" using outlook to my test hotmail - SUCCESS.

4) sending from "roly" using outlook to my yahoo - SUCCESS.

5) sending from "roly" using webmail to my normal hotmail - SUCCESS.

As you can see, it can't be a fault with my father's ISP (France Telecom) because emails arrive from Carol. It can't be a general hotmail filtering rule because emails arrive to my test hotmail account. It can't be the sending email domain because emails arrive from Carol. It can't be my hotmail security settings because emails arrive from Roly when he uses the webmail client.

I'm totally baffled by this one. Is it possible that something is blocking his emails on my hotmail account, perhaps as a result of the problems with the other sender I dsecribed yesterday? It seems a massive coincidence for the problem to begin with my father's account the day after I report the problem with Joanne's account.

Please try to shed some light on this. I can't afford to not receive emails without failure reports being generated for the sender.

Thanks for detailed information. I already escalated your concern to one of our Escalation Specialists. He/she will be getting in touch with you to work on this.