Dear Sir/Madam,

Can someone please help me retieve my emails. I noticed a couple of days ago my inbox folders and their content had all disappeared. THis is no importnat to me can someone please help?

THanks so much

Hi m power,

So for us to help you, can you answer some of the ff:

1. When were the messages deleted?

2. Have you already looked in your "Deleted Mail" and/or “Junk Mail” folder? These are the places where deleted messages (even if you deleted a folder) go to, and if the messages hasn't been purged yet, you'd be able to recover those messages and re-create the folder where you stored them in the first place.

3. If you can't locate those deleted messages in your "Deleted" folder, can you provide us your exact e-mail address? We're going to need this to look into our records and see if we can make a recovery of those messages.

Please post back ASAP so we can help you with those missing messages.

Thanks

Hi Benji O ,

THanks for your reply - my email address is {removed email address} . I have looked through my junk folders ad in my deleted items folders but have had no luck finding them.

I noticed this on Friday afternoon (Oct 30) on Oct 27 I received the iphone email - it was a virus that was sent out to my contacts from my email address. I updated security settings etc but only after two days did I notice that my inbox folders were missing.

If you could help it would be wonderful and I would be eternaly grateful.

Thanks again

Michelle

Hi Michelle,

I've already made a back end fix on your account to restore your missing emails. You may now check your account and see if the emails you're looking for were included on the e-mails that I was able to retrieve. Unfortunately, due to certain limitations, we cannot guarantee that all deleted e-mail will be recovered.

By the way, please read the solution article found on the link I’ve posted below to prevent this from happening again.

http://windowslivehelp.com/solutions/safety/archive/2009/04/29/recent-reports-of-account-hijacks.aspx

Hi Dave V,

Thank you for this however I have reveived no emails - does this mean that none were retrieved.

Warm Regards

Michelle Power

If the e-mails that you need didn’t appear in your account Michelle, it only means that they’ve now been removed from our servers and are now irrecoverable.  I’m sorry.