@ nong_ka
Can you give us a screenshot of the error you’re seeing?
Here’s how:
1. When you see the error, press the “PrintScreen” (PrintScrn) button on the keyboard.
2. Open MS Paintbrush. To do this, click “Start,” then “All programs,” and then click “Accessories.”
3. Click “Paint.”
4. Click “Edit,” and then click “Paste.” The screenshot is pasted on your program.
5. Click “File,” and then click “Save as.”
6. Under Save as Type, select “JPEG.”
7. Name the file, and then save the file on the desktop.
Check out the Private Data below to know how to send the file to us.