Hi, I have a business online and the email I use is @deboraconti.com (from net4all.ch), and very often my messages (both to clients, partners, friends or in newsletters) going to hotmail.com or live.it is rejected, especially when I send more the 2 or 3 (!!) per day.

Could you help me please?

Thanks a lot and waiting for your answer,

William

 

 

willandey:

Hi, I have a business online and the email I use is @deboraconti.com (from net4all.ch), and very often my messages (both to clients, partners, friends or in newsletters) going to hotmail.com or live.it is rejected, especially when I send more the 2 or 3 (!!) per day. Could you help me please?
Thanks a lot and waiting for your answer, William

Hi William,

To properly investigate your message delivery problem and help you out, post an unedited copy of the bounce message (non-delivery receipt) that you’re getting with its full message headers exposed. Ensure that the following information is included on the bounce message that you’ll post here:

Final-Recipient:
Action:
Status: 
Diagnostic-Code: 

Normal 0 14 false false false IT X-NONE X-NONE

Thanks, this is example with live.it

 

Normal 0 14 false false false IT X-NONE X-NONE

Gotcha:

Final-Recipient: rfc822; monicastefa*****@live.it
Original-Recipient: rfc822;monicastefa*****@live.it
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx2.hotmail.com
Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable

another:

Final-Recipient: rfc822; mannynore***@msn.com
Original-Recipient: rfc822;mannynore***@msn.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx4.hotmail.com
Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable

 

another:

Final-Recipient: rfc822; nenjo**@hotmail.com
Original-Recipient: rfc822;nenjo**@hotmail.com
Action: failed
Status: 5.0.0

Remote-MTA: dns; mx2.hotmail.com

Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable

 

Thanks,

 

William

William, based on the error message you posted, the recipient of your email does not exist in our system. You might have mispelled the email address. Please make sure you have the right address. If it’s indeed the correct one, it’s possible that the user closed his/her account or it became inactive.

I didn't write entirely and publicly the 3 email addresses on porpuse...if this is what you ask.

 

@ willandey

We need the complete and unedited email addresses so we can fully investigate this issue,

ok, How can I write them to you privately?

 

Thanks

 

William

@ Willandey,

You can post the e-mail addresses in this forum. The WLSC site will automatically mask them so that only moderators are able to view it. Please post it here so we can continue with the investigation.

Hi, sorry for delay, I was away:

 

Normal 0 14 false false false IT X-NONE X-NONE MicrosoftInternetExplorer4

@ Willandey,

willandey:

Hi, sorry for delay, I was away:

You still haven't posted the information that we're requesting so we can continue with the investigation. Please post it here. 

ok, take this as example:

 

Final-Recipient: rfc822; {removed email address}
Original-Recipient: rfc822;{removed email address}
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx2.hotmail.com
Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable

 

Kind regards,

William

and others if you like:

 

Reporting-MTA: dns; cp-out12.libero.it
Received-from-MTA: dns; PCDebora (151.61.70.253)
Arrival-Date: Fri, 4 Sep 2009 10:25:08 +0200

Final-Recipient: rfc822; {removed email address}
Action: Failed
Status: 5.3.0 (other or undefined mail system status)
Remote-MTA: dns; mx1.hotmail.com

 

Reporting-MTA: dns; cp-out12.libero.it
Received-from-MTA: dns; PCDebora (151.61.70.253)
Arrival-Date: Fri, 4 Sep 2009 10:24:48 +0200

Final-Recipient: rfc822; {removed email address}
Action: Failed
Status: 5.3.0 (other or undefined mail system status)
Remote-MTA: dns; mx3.hotmail.com

 

Reporting-MTA: dns; ns20.oxito.com
X-Postfix-Queue-ID: 49D909A7A4
X-Postfix-Sender: rfc822; {removed email address}
Arrival-Date: Tue,  6 May 2008 11:18:53 +0200 (CEST)

Final-Recipient: rfc822; {removed email address}
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mx4.hotmail.com[65.54.245.104] said: 550
    Requested action not taken: mailbox unavailable (in reply to RCPT TO
    command)

 

thanks again for your help,

 

William

@William

I’ve checked your monicastefanini and verified that it doesn’t exist in our database. Please double check the e-mail address.

For your other sending issue, I’ve submitted your concern to our Windows Live Hotmail Sender Support Team. It may take a few days for the Sender Support Team to investigate this issue.