For years I've received emails from one of my clients (I work freelance from home), and then suddenly, a few days ago, I stopped being able to receive emails from them. I can still send them emails and they receive them. But none of the emails that they send to me are received by my Hotmail account.

Their emails don't appear in my Junk folder and they are defiinitely not in my Blocked sender list (in fact, I deliberately added them to my Safe sender list), but I still am not able to receive emails from them. I've checked with them and their postmaster says that their email system is working fine (the rest of their contacts don't seem to have any problems receiving their emails).

And I can still send and receive emails from other clients so why this problem is confined to one of my contacts in particular is a mystery to me.

Can anyone help?

The sender is from @ateconsulting.net

Hi Lexica.  Post the following info here to investigate your issue:
 
- Your e-mail address
- The sender’s complete e-mail address
- A copy of the bounce message that the sender received with the full message headers exposed, if any
- Verify if other Hotmail users can’t receive from the sender   

My email address is {removed email address}

The senders were: {removed email address}, {removed email address}

They didn't receive any bounce message. In fact, they had no idea that I had not received their message until they called me to ask why I had not replied to their email!

They did mention that some of the other Hotmail users that they had tried to email did not appear to receive their emails either.

@Lexica

I’ve submitted your concern to our Windows Live Hotmail Sender Support Team and they’re going to contact the e-mail administrator of atemedia.com and ateconsulting.net. It may take a few days for the Sender Support Team to investigate this issue.

Thanks for your help, Jeffry.

Any word on the situation so far?

@Lexica

The resolution will depend on the cooperation from the e-mail administrator of atemedia.com and ateconsulting. Don’t you worry we’ve already contacted them and we are now waiting for them to reply. Thanks.

Hi Jeffry!

Any word so far?

@Lexica

I’ve verified that the domain administrators of atemedia.com and ateconsulting.net didn’t reply on the e-mail that we sent to them. With this, I’ve forwarded again your concern to our Windows Live Hotmail Sender Support Team.