My co-moderator did the right thing and that’s referring your issue to Verizon. Since getting this subscription will automatically render you under their jurisdiction, the technical support team of Verizon should handle your concern. You can also contact them by calling this number (800) 567-6789.

About your question:

JennP:

Is there anyway I can revert to the original way of accessing hotmail?  There are too many issues with the  new Windows Live.  

I rechecked your account and I noticed that you’re using Windows Live Mail. Did you encounter the issue while using this e-mail program? If you do, then I suggest that you get in touch with the Windows Live Mail Support Team would be in a better position to assist you on this issue. To contact them,please follow the steps below to contact Windows Live Mail Support Team:

1. Visit http://help.live.com/help.aspx?project=wl_mailv2&market=en-us
2. Select a topic from the choices at the left side of the page.  If the topic does not fit to your problem go to the third step.
3. Select Get more help link located at the lower-right corner.
4. Click Get support link.

peanut0601:

My hotmail is not displaying correctly.  I have made no changes to my account, yet when my inbox, or any other box is displayed, I have garbage on the screen.   For instance, with the inbox displayed, underneath my very first email received, there is a "ghost line" that is a duplicate of the "New Delete Junk Mark As Move to" menu showing up.  Halfway down the page, the Hotmail trailer shows up with the # of messages and the page #'s.   This occurs no matter which mailbox I have opened.  

I have cleared cookies, history and temp files, logged off, logged on and nothing clears this.   I have made no changes to my settings.  What is causing this issue?   it's been like this for about 4 days.

I have exactly the same problem.

I've tried the "optimizing" thing which didn't work. Even rolling back to IE7 did't fix it. It works OK in Firefox though !

Using IE the only thing I've found that gets around the problem is to adjust the reading pane settings to "right" (or "bottom") under Options. 

@ julian_1234

Please post your Hotmail account so I can look into it.

Hi, thanks for the reply.

It's not a specific hotmail account problem, because it works alright when I access it from work using IE. It just seems to be something peculiar when I use this machine at home.

But the effect I get is exactly as posted in post 1 .... i.e. a "ghost" new/delete/junk etc line appearing in-between the headers of the first two mails. Then the "number of messages and page numbers" appears behind the mail headers about half way down the page, and finally near the bottom of the page the copyright microsoft 2009 is inserted about 8 lines up (if that makes sense).

Switching to the reading pane on the right fixes all the underlaying/ghosting.

I don't know if it's any help but in the faulty mode I only get a whole window scroll bar on the right hand side, that moves everything up and down, (including the  inbox/junk etc list on the left hand side). However, when set with the reading pane on the right I get a scroll bar next to the mail headers that just moves the headers. 

Could it be a java or flash problem ?

Regards,

Julian.

No offense ... it seems as if no one can help with this; they are all clueless bouncing you around as if you are an idiot.   I refused to get any more annoyed and now accessing my email through my gmail account.  I have a similar problem with my facebook page as well.   I understand upgrading and improvements, but when they are glitches that needs to be addressed it should be taken seriously.

Julian, thanks for the additional info. I can’t tell at this moment what’s exactly causing your issue. For us to investigate this issue more thoroughly, please send us a FiddlerCap trace. A FiddlerCap is a diagnostic tool, which will tell us exactly what is generating the issue you have experienced. For instructions on how to install FiddlerCap, please visit:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!208.entry

Note: This will take a few minutes to accomplish.

Your privacy is very important to us. I want to assure you that no personal or account information will be passed in the FiddlerCap trace.

In addition to the fiddler trace, we also need you to provide us a copy of your computer's MSinfo file. To start Microsoft System Information, please follow these steps:

For Windows XP:

1. From your computer desktop, click “Start.”
2. Click “Run.”
3. Type "msinfo32.exe" (without the quotation marks) in the Open box.
4. Click “OK.” The System Information window will appear.
5. Click “File.”
6. Click “Save.”
7. Save the file as .nfo file.

For Windows Vista:

1. Press and hold the “Windows” key (located in between the “Ctrl” and “Alt” keys) and then hit the “R” key on your keyboard.
3. Type "msinfo32.exe" (without the quotation marks) in the Open box.
4. Click “OK.” The System Information window will appear.
5. Click “File.”
6. Click “Save.”
7. Save the file as .nfo file.

Send the files to the e-mail address that I’ve indicated in the “Private Data” box below and use “Julian_1234: http://windowslivehelp.com/community/t/125140.aspx?PageIndex=2” as the subject line for tracking purposes. Please don’t forget to post back here after you have sent the file to our account.

@ JennP

I’m sorry that we can’t assist you. You really have to contact the support team of Verizon for assistance.

I have the exact same problem. I have optimised my browser on IE already but it does not work.

Similarly, it does not work on firefox or google chrome.

THis happens only on my laptop; my desktop works fine

@ bentncrazy

Please post your email address so we can check your account.

{removed email address}

er, i am not sure if you can see my email address? does it auto "removed email address"

Hi bentncrazy. Yes, we can see your e-mail address. Only us moderators can see posted e-mail addresses.

I have checked your account and it is fine. For investigation purposes, please provide us a FiddlerCap trace of your account. For instructions on how to install FiddlerCap, please visit:
 
http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!208.entry

Please send the files to our test account, and make your Windows Live Solution Center username as the subject.

Also, please post the descriptions of what you are experiencing when using your account on your laptop.

Currently, Hotmail does not yet support Google Chrome.

Hi

I also facing similar problem. My hotmail inbox is all jumbled up, not displaying correctly. It happens frequently and will recover sometimes by itself. I tried IE, firefox and google chrome, if eg one of the browser shows the incorrect display, all of them will be the same and vice versa.

Is there something wrong with Microsoft XP or Vista instead?

Doesnt seem to be the browser problem at all as I have checked and optimised everything I can and I noticed other emails accounts eg. gmail never has such problem before. Wonder why Microsoft is so special?

Btw my email address is {removed email address}

Hope to hear from you soon

@ problematic hotmail

Your account appears to be working properly on our records. To investigate on your issue, please send me a screenshot of how Hotmail appears on your end. Here’s how:

1. Go to the page requested.
2. Press the “PrintScreen” (PrintScrn) button on the keyboard.
3. Open Microsoft Paint.
4. On the toolbar, click on "Edit" then "Paste" or press "Ctrl+V."
5.  Click “File,” and then click “Save as.” 
6.  Under Save as Type, select “JPEG.” 
7. Send it to the account I’ve indicated on the private data box somewhere below this.

sent to the test account already!