Dear Support,

We have some problem on the EMail delivery to our UDomain hosting server.

Here is our server information:

udgw.udomain.com.hk
mx1.udomain.com.hk
mx2.udomain.com.hk
mx3.udomain.com.hk
mx4.udomain.com.hk
mx5.udomain.com.hk
mx6.udomain.com.hk

fosse.udomain.com.hk
foss1.udomain.com.hk
foss2.udomain.com.hk
foss3.udomain.com.hk

Here is the email header:

X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0xO0Q9MTtTQ0w9Mw==

X-Message-Status: n:0

X-SID-PRA: kelvin lo <{removed email address}>

X-Message-Info: JGTYoYF78jGvNoivxWqVId52aoDUE4ae6jk8dMMndYTEIzwA7GPuZTmTCiqaj2wv8iblGzgHQ3lbamvvfbDfnKQRInl+e4Ju

Received: from snt0-omc1-s15.snt0.hotmail.com ([65.55.90.26]) by SNT0-hmmc1-F6.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);

	 Mon, 21 Sep 2009 20:21:25 -0700

Received: from SNT106-W31 ([65.55.90.8]) by snt0-omc1-s15.snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);

	 Mon, 21 Sep 2009 20:21:25 -0700

Message-ID: <{removed email address}>

Return-Path: {removed email address}

Content-Type: multipart/alternative;

	boundary="_ae905ea9-4145-4986-9cc8-0ccaded23efd_"

X-Originating-IP: [202.71.216.178]

From: kelvin lo <{removed email address}>

To: <{removed email address}>, <{removed email address}>,

	<{removed email address}>

Subject: Testing from Kelvin Lo 11:21

Date: Tue, 22 Sep 2009 11:21:24 +0800

Importance: Normal

MIME-Version: 1.0

X-OriginalArrivalTime: 22 Sep 2009 03:21:25.0441 (UTC) FILETIME=[C4313310:01CA3B33]



--_ae905ea9-4145-4986-9cc8-0ccaded23efd_

Content-Type: text/plain; charset="big5"

Content-Transfer-Encoding: 8bit

Dear All,

I have got another bounce back message about my email delivery today.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server

It's there anyone having same problem with me? Some of my email were able to delivery to my mailbox, but some of them got this bounce back message.

Kelvin Lo

Hi Kelvin Lo. Thanks for this info. Are you unable to send to any Hotmail accounts?

We need to see the complete copy of the full message header with the exact error message so that we can confirm your issue. Please post it here.

Thank You for your reply. Here is the bounce back message header.

I have did some email testing, there is about 5 email cannot delivery. But we are sure the server was working normaly.

X-Message-Delivery: Vj0xLjE7RD0wO1NDTD05O2w9MQ==
X-Message-Info: H83ySVbTRY3xNM/zDBIivhcZDCGxRF5ac+NMJjw9meHO5GdJt08jv7fMNCTk0Wks07/cdfxJUXk=
Received: from snt0-omc4-s11.snt0.hotmail.com ([65.55.90.214]) by SNT0-hmmc1-F4.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);
	 Wed, 23 Sep 2009 22:07:43 -0700
From: {removed email address}
To: {removed email address}
Date: Wed, 23 Sep 2009 22:07:43 -0700
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
	boundary="9B095B5ADSN=_01CA26CF9A204F9800374E02snt0?omc4?s11.sn"
X-DSNContext: 7ce717b1 - 1386 - 00000002 - C00402D1
Message-ID: <{removed email address}>
Subject: Delivery Status Notification (Failure)
Return-Path: <>
X-OriginalArrivalTime: 24 Sep 2009 05:07:43.0027 (UTC) FILETIME=[F25B1830:01CA3CD4]

This is a MIME-formatted message.  
Portions of this message may be unreadable without a MIME-capable mail program.

--9B095B5ADSN=_01CA26CF9A204F9800374E02snt0?omc4?s11.sn
Content-Type: text/plain; charset=unicode-1-1-utf-7

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

       {removed email address}




--9B095B5ADSN=_01CA26CF9A204F9800374E02snt0?omc4?s11.sn
Content-Type: message/delivery-status

Reporting-MTA: dns;snt0-omc4-s11.snt0.hotmail.com
Received-From-MTA: dns;SNT106-W42
Arrival-Date: Mon, 21 Sep 2009 22:07:32 -0700

Final-Recipient: rfc822;{removed email address}
Action: failed
Status: 4.4.7

--9B095B5ADSN=_01CA26CF9A204F9800374E02snt0?omc4?s11.sn
Content-Type: message/rfc822

Received: from SNT106-W42 ([65.55.90.201]) by snt0-omc4-s11.snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);
	 Mon, 21 Sep 2009 22:07:32 -0700
Message-ID: <{removed email address}>
Return-Path: {removed email address}
Content-Type: multipart/alternative;
	boundary="_3cee7746-dd59-44e2-8822-0681cb1439eb_"
X-Originating-IP: [202.71.216.178]
From: kelvin lo <{removed email address}>
To: <{removed email address}>
Subject: From kelvin lo 13:07
Date: Tue, 22 Sep 2009 13:07:33 +0800
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 22 Sep 2009 05:07:32.0816 (UTC) FILETIME=[97718500:01CA3B42]

--_3cee7746-dd59-44e2-8822-0681cb1439eb_
Content-Type: text/plain; charset="big5"
Content-Transfer-Encoding: 8bit


testing lo 		 	   		  
_________________________________________________________________
Invite your mail contacts to join your friends list with Windows Live Spaces. It's easy!
http://spaces.live.com/spacesapi.aspx?wx_action=create&wx_url=/friends.aspx&mkt=en-us
--_3cee7746-dd59-44e2-8822-0681cb1439eb_
Content-Type: text/html; charset="big5"
Content-Transfer-Encoding: 8bit

<html>
<head>
<style><!--
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
font-size: 10pt;
font-family:Verdana
}
--></style>
</head>
<body class='hmmessage'>
testing lo 		 	   		  <br /><hr />Invite your mail contacts to join your friends list with Windows Live Spaces. It's easy! <a href='http://spaces.live.com/spacesapi.aspx?wx_action=create&wx_url=/friends.aspx&mkt=en-us' target='_new'>Try it!</a></body>
</html>
--_3cee7746-dd59-44e2-8822-0681cb1439eb_--


--9B095B5ADSN=_01CA26CF9A204F9800374E02snt0?omc4?s11.sn--
</

@ kelvinlo3207

Thanks for that information. To proceed with my investigation, I need to verify if you’re the administrator of udomain.com.hk domain so that I can forward this to the Escalation Specialist immediately.

Dear Angelice,

How do I need to perform the verification please?
Here is my email address: {removed email address} , maybe you can sent me an email so I can reply you to prove it?

Thank You for your help.

Kelvin Lo

Dear Angelice,

Any update please? Please let me know how I can proven the administrative right for UDomain.com.hk. Thank You!

Kelvin Lo
{removed email address}

Dear Angelica,

I have create an page http://www.udomain.com.hk/hotmailcase.html on our UDomain.com.hk web server.

Please do not hesiate to contact me about our EMail issue since it's ugrent for us.

Kelvin Lo
{removed email address}

Hi Kelvin,

Thanks for the confirmation. I've escalated your concern to the Windows Live Hotmail Sender Support Team. This team works directly with senders, domains, other ISPs, and is dedicated to resolving e-mail delivery failures as quickly as possible.

Dear Sharon,

Thank You for your help, if there is any update from the Hotmail Support Team, they will email to me directly or reply with this forum please?

Since we have a lot of client using Hotmail service and waiting for your Support Team response, Thank You!

Kelvin Lo
{removed email address}

Dear All,

We are still waiting reply from your Support Team, is there any update please?

Kelvin Lo

Kelvin,

Are your domains using qmail? If so there's a known bug which we are currently hotfixing where we incorrectly append a bare LF in the taglines of some outgoing messages. We plan to have the hotfix site wide very soon, but pending a full resolution you should be able to change the qmail settings to not reject mails with bare LF's in the body of the message.

Thanks
Brandon

Dear Brandon,

Yes we are using QMail server right now and we have temporary prepare an postfix gateway until Hotmail have fixed their problem.

It there any updated about the bare LF problem? I have hear from someone it has been fixed and deploy on Hotmail's server cluster already?

Thank You for your update and we are looking forward for your help.

Kelvin Lo
Project Engineer
UDomain Web Hosting Limited

Hi Kelvin,

The Hotfix has already been completed. Let us know if you still encounter the same issue.